Map
Detailed Information
- Place Types Florist
- Address 1900 Park Blvd, Oakland, CA 94606, USA
- Coordinate 37.7997516,-122.2498136
- Website http://www.oaklandmayflower.com/
- Rating 2.7
- Compound Code QQX2+W3 Oakland, CA, USA
Photos
Reviews
I inquired with May Flowers for my wedding bouquets, corsages and boutineers based on a referral from my wedding venue several months in advance. I dealt with Vicky, who handled the business communication with customers. I have never seen their floral work in person. This review is based on the customer service alone, which was HORRIBLE and UNPROFESSIONAL!nn4 days before my wedding, I texted Vicky asking how and when did she want to get paid. Only THEN did she inform me that they sold the shop and that I was not an existing order that transferred over! So you can imagine what that did to a bride who was already stressing about a million other things.nnFrom the beginning, responses were slow. I gave them the benefit of the doubt since she said her florist was on maternity leave and she herself couldn't answer questions about types of flowers or pricing. When she finally got back to me with a quote for the flowers, I accepted since the price was very reasonable. I asked if we needed a contract and she said that they just log it in. I thought it was weird that they didn't require a contract/ deposit and figured our email string served as their contract. Fast forward to 4 days before my wedding, and she was quick to totally blame ME for the miscommunication. She said she asked for a deposit via email but NOT ONCE was a deposit asked for. She only broke down the final payment and forms of payment she accepted. I was the one who requested to meet in person to discuss the quote, but that meeting never happened because I was happy with it when she gave it to me.nnWhen I was freaking out to her 4 days before my wedding, she was so cold. She basically called me a liar but I have all our communication documented. She reluctantly tried to help me find another florist but called back saying that NOBODY would do the flowers at the cost she gave me and it was such a steal. She made me feel like it was my fault that she quoted me so low, but she was the one who gave me that price and the whole reason why I went with them! She finally referred me to another unprofessional person whom she said needed an answer by that night. When I called the referral, she told me she had to go, wouldn't be able to use the flowers I wanted and would call me the next day with her list of flowers and quote. She NEVER DID.nnIn hindsight, I did find someone else on my own who did an extraordinary job with the arrangements, using the flowers I wanted. This review is to let Vicky know how unprofessional she was and maybe take this experience and learn to be nicer and more understanding to clients who want her business. Even if this business did a good job with their flowers, I will never get past the bad service.
Absolutely horrible customer service. I ordered my mother flowers for Mother's Day on MARCH 15. They call me on Friday, May 11, saying that my payment has been declined. So I ask them why my payment was not processed the day I ordered the flowers when I had my money in my account and was told my card was charged, to which they responded that they charge the card when the order is made. This was just the beginning. I specifically asked for the flowers to be delivered on Saturday, May 12 because the delivery room for her building is not open on Sundays. Regardless, the flowers were not delivered on Saturday, no one answered the bloody phone and the mail box was full. They call me back on SUNDAY MORNING saying that the driver couldn't deliver the flowers because the building was locked and my MOTHER COULD PICK HER $70 FLOWERS UP ON MOTHER'S DAY! I am incredibly angry and they offered me a refund with the excuse that because my order was placed TWO MONTHS EARLY the orders that flooded in last minute were given PRECEDENCE over my order and mine was delivered on the wrong day. I will NEVER get flowers from here again. What a bunch of morons.
Called them the afternoon before Valentine's Day and came next morning to pick up a nice dozen rose bouquet for my lady. Fast & good service even though they looked super swamped for Valentine's Day. I will be back!
If I can give this place a zero star I would. Called in to place an order... went to pick it up on the day that it was supposed to be done and they didn't have it. They tried to sell me someone else's for double the price. SORRY but not sorry... you lost a customer.
Flowers did not even last for three days. By Christmas morning the flowers look like they've had it.
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