Mercer Street Veterinary Hospital

Everyone from the front desk to the vet were insanely sweet, knowledgeable, and informative.nnI only give 4 stars because they seemed really busy or under staffed because there was 30 mins to an hour of wait time between talking to the vet assistant and getting my kitties in for their checkups and vaccines. Not super negative, my cats were just anxious since the waiting area doesn’t have windows.nnThank you for all of the detailed kitty care options and great service!

A great clinic with great veterinarians and staff! I always worry about bringing my cat in because she isn’t very socialized yet, but she always leaves her appointment in good spirits. I’m happy to have such a kind and reliable vet team in my neighborhood. It’s also worth noting that they have been operating very safely/cleanly during COVID-19.

I’ve been coming here since I got my first cat last year, and my experience has gone very downhill since then. I’ve noticed that the staff I interact with is completely different from a year ago, which may be a part of or a symptom of the problem. In June my cat had an eye issue (conjunctivitis) so I took him here, paid for the visit and medication ($175), and gave the medication as instructed. His eye got WORSE over the next few days so I took him back, paid for another visit and medication ($150) and luckily this time the medication helped. The vet said that sometimes cats can have a bad reaction to the first medication, so I gave her the benefit of the doubt. However I came back a few weeks ago with my first cat and new kitten and I had an even worse experience. I waited in the exam room for over 45 minutes because they seemed to have forgotten I was there. Then when a staff member did finally come and we got to discussing my new kitten, I specifically told the staff that she had her first vaccination a week prior to this visit. The staff member said that my kitten was due for another shot, which I thought was strange, but I assumed she as the expert knew better than me. I waited for a while then the vet came in (different vet than the one I mentioned earlier) and while discussing my cats I mentioned my kitten’s vaccination date again and she was confused, saying that my kitten was NOT due for another vaccination. She went to stop her staff but they had already given my kitten the shot. The vet said it wasn’t a huge issue health wise for my kitten, but I ended up paying for a completely unnecessary vaccination. The only reason I am giving 2 stars and not 1 is because the vet I interacted with at my last visit was extremely helpful and knowledgeable, and it’s unfortunate that my experience was marred by other factors. Regardless, I will no longer be coming to this veterinary hospital.

Cannot say enough nice things about this place. My husband and I and our 2 cats were happily here for 4 years and only went to a new vet when we moved. If it wasn't an hour drive one way, I'd STILL be going to Mercer St. Vet. All the staff are caring and friendly, my (now senior) cats aren't scared of anyone there and are always treated like family. Highly recommend.

Everyone here has been very patient with my dog,who is extremely nervous about vet visits. Someone calls ahead to confirm appointments and again the day after to check up on status. It's convenient that clinic is open late & on weekends