Chases Downtown Florist

If you like spending an exorbitant amount of money on grocery store flowers this is the place for you. Not only did the arrangement look dreadful, the customer service was abhorrent. Debra (owner) was incredibly hostile on the phone and incredulous when told that the arrangement was less than desired. Chases has a very pretentious and up-scale front, but the product simply sucks. No $70 arrangement should have to be ameliorated with flowers from Trader Joe's(nothing against TJ flowers). Simply pathetic. Please avoid this place like the plaque!!

The employees here are rude - especially the owner. I have been here many times and get glares when I walk in, no hello or how can I help you. I received an arrangement I liked and decided to order from here for my grandma’s birthday. Normally I do not spend this much on flowers but they were nice and I wanted her to have the same. I was charged $70 - I receive the flowers and they were already wilting, roses were dry, and the colors were awful. They put orange, yellow, red, pinks, purples, all together and gave me flowers I could have gotten down the street at the grocery store. I called right away but they were closed. I called the next morning 5/19 during their open hours and no one answered. I called 30+ times. I called building security to have them check and they were closed, with a sign saying closed until 5/28 or 5/31. I called again today, 6/4 and got a hold of the owner. I told her I called and left a vm and never heard back. She said she did not get my calls or vm and that she is there every day. Then why did you not answer and why was the shop closed with a sign saying you won’t open til 5/28 or 5/31?? She ended the call by saying “I’ll refund your money. Don’t ever call me again.” Just wow. She could have said I’m sorry I did not receive your vm and calls, I will refund your money. What a shame as a business in a corporate building who has such high praise for her business, claiming she strives to please her customers. She should know better than to fight back with customers after 32 years. I was not yelling at her, just said I tried many times to reach her and was not able to. I have never had a business owner speak to me this way. She was highly unprofessional and needs to apologize and make this right.

They pulled through for me on a last minute order and were able to deliver it to the hotel I was checking in to. The arrangement was beautiful and it really brightened my girlfriend’s day. Thank you!!

This is the best flower shop ever!!The owner Wilfred was really nice and friendly. It was my first time going to this flower shop because it was a Sunday (yes they are the only flower shop around the area that's open on a Sunday! Awesome right?) and I only needed a single flower for my girl because we were going to go on a date that night but Wilfred the owner end up giving it to me for free and just told me Merry Christmas :) I used to buy flowers at different flower shops because I didn't know about this place yet but now this my home place whenever I need to buy flowers for my lady :)

Chases Downtown Florist, created 8 beautiful centerpieces and a flower crown for my friend's bridal shower that I was helping to host. She was easy to work with, friendly and honest, and the flowers were absolutely stunning! I had never even seen many of the flowers she used before.The guests asked about where we got our flowers made all afternoon. THE FLOWER CROWN was so beautiful! Our bride-to-be looked amazing. Thanks again!