Thos. Shepherd & Son Funeral Directors

Stay Away. Lack of follow through. Released remains of loved one without permission from Family or Executor of estate. TERRIBLE!

If I could choose zero stars I would. Father in law passed away on 10/30/20, called Shepards to pick him up. When we met with them on 11/2/20 to discuss cremation we were told it could take up to 5 weeks by one employee and another said 5 days . At this meeting we paid the bill in full. A death certificate has to be issued within 5 days in this state. The one that said 5 weeks said they had to go in order of the bodies received. So we waited, then on 11/9/20 we received a phone call saying the state had shut them down and we had to find another funeral home. We immediately contacted Jackson's and met with them on 11/10. We received his remains and death certificate from Jackson's on 11/13. Shepards continued to receive bodies knowing they were not equipped to handle them. What a disgrace this place is to not honor the dead and treat grieving families this way.

My Mother passed away on 4/24/20. I called the Shepherds Funeral Home and notified them, they were kind and comforting. They came and picked my Mother up from the hospital. We met with Mrs. Shepherd 2 days after she passed and went through all the arrangements. She took her time with us and my comforted my poor sweet elderly Daddy, who was so upset. She walked us through each step, she did not rush us. My Mother was very well taken care of, her casket was beautiful and they had done a beautiful job on her hair and make-up. We had a family viewing and a grave side service due to the COVID restrictions, not once did we feel that we didn't get to celebrate Mama's life. We were never rushed and the gentleman that helped us the day of the service was so helpful in making sure Mama's flowers were at the family viewing and that they made it to the graveyard. He even loaded the plants that were sent into our cars for us. Every single one of them were helpful, caring, kind and I will always recommend them. Thank you all for everything you did to take care of my Mama.

Prime example of a owner letting his wife destroy what use to be a very well respected funeral home in town. You play dirty, you have to pay the price.

My Grandparents passed away February/April 2019 just a few weeks apart. As longtime residents of Hendersonville, NC my Grandfather had asked that we use this funeral home. They were both cremated, and at a ceremony graveside, were placed together in a single plot. As of July 3rd, 2020 despite NUMEROUS calls/complaints/visits to this facility there remains NO headstone. Amongst the many excuses there was the original “It’s routine for it to take many months for a headstone to be placed” to eventual “The headstone is here but we don’t have the marble to place it on”.nnIn addition to this insult despite all monetary compensation paid for services, we’ve also experienced the following:nn-Before graveside service we were ASSURED that if we had flower arrangements delivered to the funeral home they would be brought to the graveside service. An expensive and thoughtfully ordered arrangement (with my Grandmother’s favorite flowers in my Grandfather’s ‘favorite team colors’) were ordered and delivered to the funeral home and that is where they remained. The graveside ‘attendant’ shrugged his shoulders, knew nothing about it, and had no intention of trying to problem solve for us. We made calls to the home that were unanswered. Eventually, we were notified that they would put them in the “basement” where it was cool in case we wanted to pick them up later. WHAT?!?nn-Two visits in the pre-planning phase we met with someone who openly admitted OVER AND OVER again “I don’t usually do this part” and said “I don’t know” to more questions than he had answers.nn-Their Memorial Park staff had either been fired or left on poor terms as they told us on multiple occasions as an excuse for why we couldn’t: pick a plot, order the headstone with someone who knew what they were talking about, get an answer to ANY question with confidence.nn-Requests to speak to Ms. Shepherd to express our multiple concerns went unanswered.nnIf you, the grieving family of a loved one, are in search of a funeral home to handle the arrangements in a timely, considerate and professional manner THIS IS NOT THE CHOICE!!!nnDO NOT USE THIS FUNERAL HOME OR ITS ASSOCIATED MEMORIAL PARK!