Beverly's Flowers & Gifts

I don't even know where to begin. I showed up at Beverly's with a picture and an idea for funeral flowers for my most beloved cousin that died far too early. I told the gentleman that took my order what I wanted to spend and he said I didn't have to spend that much!! He said that he would make sure everything was perfect. Perfect doesn't even begin to describe the beautiful arrangements that I saw when we got to church! They were exquisite! I will never use another florist! The exchange and conversation between us was also calming and pleasant. Additionally, the reason I went to Beverly's in the first place was because I had received a lovely sympathy arrangement from my co-workers the day before! Just wonderful.

I sent my sister the Brilliant Birthday Blooms arrangement. It was beautiful and so very colorful! She loved it. I ordered online later at night, and it was delivered the next day. We have ordered from Beverly's in the past, and have always received excellent service and gorgeous flowers!

I had called to order flowers for my sister and have them delivered within a 2 hour window, not only did they deliver within that time, the arrangement was beyond my expectations! My sister was so happy ! She sent me a picture of the arrangement and I could not believe the quality of work, it was just beautiful! Thank You Beverly's Flowers you went above and beyond!

Staff were friendly and I am very happy with the last minute Valentines Day flowers for my wife and step mother, but almost walked out because the entire staff was blatantly unmasked. Very irresponsible and showed a lack of care for customers safety. Will likely plan ahead and go somewhere else next time.

What an absolute embarrassment! I ordered from Beverly’s for the first time since the Caledonia Florist closed down and WHAT A MISTAKE! I paid $83 for a DELUXE arrangement to be delivered to my mother in Churchville, 14428. Website said $6.95 delivery, perfect. Delivery was set for today & the lady dropped off this MESS pictured on the right! I’ve been ordering arrangements for years, I understand actual arrangement may vary slightly but this wasn’t even CLOSE! (Check out what I ordered on the left!) The lilies are WILTED & there were 4 carnations and 3 roses and a bunch of green Garland weeds! WOW. As mortified as I was, I called up the shop and spoke to Russ, the owner, who was SO NASTY AND CONDESCENDING! As a fellow business owner myself, I am embarrassed for him. First, he told me he was “DOING ME A FAVOR” by delivering to my moms as he was “headed out to Bergen anyway, so we did it as a courtesy.” Seriously? I punched in the zip and address on the website with no issue! Who even mentions that to a customer?? He then went on raving how he made the arrangement himself and that if I wasn’t satisfied he could reimburse me $10. WHAT?! $10??? This arrangement was literally a bunch of dying “courtesy” weeds. I didn’t even ASK for a refund. I asked if he could pick up my mother’s arrangement and swap it with one that I asked for. He ended our call with “JESUS F*CKING CHRIST.” Nice business owner. 30 minutes later, knock at my moms door asking for arrangement back. EMBARRASSING ONCE AGAIN. The delivery driver said and I quote “Your daughter threatened our business by saying she will leave negative reviews.” UMMMM.. I sure am because that’s what you deserve for your POOR customer service. A simple, “I apologize, how can I make this right?” would have been great!nnCorrect me if I’m wrong, but what would you do if you received the pictured $83 arrangement on the right?nnClearly, Russ couldn’t make this right, so here I am. I am also sharing my review in hopes to help others via Yelp, IG, and TikTok as well. DO NOT DO BUSINESS WITH THIS CROOK.