Pavlov's Dog & Cat Hospital

My family has always taken our pets here and they aren’t the best, but can certainly be pretty cheap compared to other places. My boyfriend and I started taking our dog here when we got her at 8 weeks and the first time she got her nails trimmed they made her bleed. They took off the charge and stopped the bleeding, but she was scared. We moved on because mistakes happen. Though, we started taking her to get groomed somewhere else because it was even cheaper and my dog did really well over there, even though she is an anxious dog. They never had a single issue with doing her nails and they never made her bleed. This place was booked and we needed her to get a shot, so we took her back to Pavlov’s today. We told them that she shakes when she gets her nails trimmed and when they brought her back she was super stressed, more than normal. She was dripping so much blood from her paws that I thought she was drooling at first because I couldn’t tell what color it was on our black seats. The blood got on us, her chest, and went through our seat covers. They then charged us extra (actually double) for her being difficult during her nail trimming. I would’ve taken the charge if she wasn’t bleeding so much. I would’ve waited longer if my dog didn’t come out bleeding so much. I would’ve even been okay if they came out and told me that they couldn’t trim her nails today because she was too anxious, but instead my dog had a big gash in between her toes and all of her nails were messed up. They then refused to remove the charge because they said she was bleeding because of her difficulty. When we’ve never had another groomer cause her to bleed... ever. If I were you, I wouldn’t come here. Save your pet the trauma and pay a little more.

I have used Pavlov’s for both veterinarian services as well as grooming services for 11 years. I never got the warm “fuzzy” feeling about this place, and overlooked many instances where I felt that I was being taken advantage of. My last experience, where my dog needed 6 staples because the groomer got his skin in the blade took the cake. I understand that accidents happen, but to charge me $90 for a grooming, and not even follow up to see how my dog was doing was beyond the lowest level of customer service. Stay away from his place.

Once again, Pavlov’s has done well to help my family in our time of need. We took a different pup this time and they took good care of him! When I dropped him off, he was lethargic and not himself. When I picked him up, he was back to his super happy self. My poor baby ate something he was not supposed to and I didn’t know what to do. The vet and staff at Pavlov’s were super professional and kept me in the loop about what’s going on every step of the way. They are so reasonably priced too! A friend recommended me here almost 2 years ago, and they have yet to disappoint! I routinely take my pups for groomings, vaccinations, cleanings, etc. I will definitely keep coming here! Thank y’all so much!

I have spent 2 days trying to contact your office to schedule an appointment. DOES ANYONE WORK THERE?? I requested online for someone to reach out to me yesterday and was told someone would reach out to me in 24hrs I have spent the last 20mins calling your facility to which NO ONE is answering. Please explain??

We took our 1 year old dog for a cough the vet on staff she said she needed tests and X-rays. After $400.00 they were going to contact me the next day with diagnostic treatment and meds.No one called me for the next 2 to 3 days and I let various messages worrying about my dog coughing.Finally I get a call from another vet and he mentioned to me that they don’t know what’s wrong to her.They told me to also get CT scan of her chest and lungs.I asked them how could you not know what was wrong with her if you saw and did X-rays its very Improfessional. He got defensive and told me to take her to a specialist.Thats the service I received for approximately $400.00.I recommend you don’t take your pets there.It is the most unprofessional pet clinic That I’ve seen in my whole entire life.