WellHaven Pet Health- Downtown Vancouver

The staff is always friendly and helpful. I feel well informed after every visit. Appointments were easy to book around my work schedule because of their super convenient hours. Their first year care plan is also great, it was a good deal and smoothed out the cost of the first year which is expensive if you spay/neuter and microchip.

POST A)nnI'm new to Vancouver and needed a place to take my year and a half mini poodle for vaccinations, physical exam, and a diagnoses about some chafing and skin irritation/flaking on the snout. Overall, I have some good, some questionable thoughts on our experience.nnGood points of our experience:nGood online database option, timely appointment (we were one of the first patients of the day, I believe), clean facility, Covid-mindful, easy to access, friendly staff, competitive pricing, and obviously a pet-enthusiast/owner aware model.nnNegative points in a second post.nHere's where I debate on coming back. It could have been flukes, but we'll see. I'll give them one more future visit and then make my decision as to whether or not to come back. Details in Post B.

I didn’t even make it to the facility. On the way to my appointment, I knew I’d be running late with traffic going as slow as a slug. I called in to inform the front desk while my toddler was screaming in the back seat. The front desk answering service must have assumed it was a wrong dial and hung up on me. I called back in and told her she hung up on me but that I’d be a bit behind with traffic going so slow. Rather than listening at all, she corrects me telling me that it is only just past 4. I can tell time. I told her that traffic was moving very slow, and she then told me that if I was over 10 minutes late they would need to reschedule. I CANNOT control traffic nor is that easy with a toddler and a puppy.nnYour business needs to hire folks with empathy, please. Thank you for being the cherry on top of a bad day. I will not be utilizing your services but rather Banfield. I heard really good things about this place, but an answering gal with an attitude should not happen.

These ladies are angels from God. All of them are so kind and caring, it was a blessing to have found this place. They fit me in on short notice because my dogs were having problems and I was so grateful for that. Each person I dealt with here was comforting, patient and explained everything. It took me having to call 10 other veterinarians to find this facility who would see my dogs so soon. Not one of the other places even asked what the problem was; they just said sorry we don’t have any openings. The location was a little hard to find and get to because of road construction and I was unfamiliar with the area but the building had a big sign and there were some parking spots nearby. Dr. Cargen was caring, kind, compassionate and patient. She explained everything that was going on with my dogs and answered all of my questions. I am so grateful for these wonderful people and have peace of mind that they are here to help!

Wellhaven took very good care of my prescious cat. They could have unnecessary sedated her for a procedure but chose not too. They were so kind to her. I would go back for services for my cats.