Map
Detailed Information
- Place Types Veterinary care
- Address 8802 W Gage Blvd, Kennewick, WA 99336, USA
- Coordinate 46.2276991,-119.2410307
- Website https://vcahospitals.com/meadow-hills?utm_source=maps&utm_mediu
- Rating 3.7
- Compound Code 6QH5+3H Kennewick, WA, USA
Photos
Reviews
I scheduled an appointment to have my dogs vaccinated. They called me an hour before my appointment to see if I could reschedule for tomorrow, because their surgeries were taking longer than expected. Unfortunately I could not. I scheduled them for my day off during the week and I had made the appointment a couple weeks in advance.nnThey said that was fine. They would fit me in at my scheduled time. When I arrived, they told me I needed to reschedule because they were overbooked. I explained the prior phone conversation and they put me on hold. When they came back, they said the best they could do is take the dogs from me and get to them later. I asked if they could call me when they had time and I would bring them back since I live only 5 minutes away. That didn’t work for them.nnI guess I will look for a new veterinarian. I don’t want my dogs to sit in cages for hours because they overbooked. They had no sense of responsibility for their scheduling errors and did nothing to try to work with me. My dogs are not going to be punished because of their mistake.
Dr. Serreyn is absolutely fabulous and it is the reason we take our pets there, caring compassionate and knowledgable .nnBesides Emily who is very professional, the front desk is completely useless.nn1. They confirm a prescription has been called in only to find it has not. They get not only the prescription name incorrect, they can’t find the pet’s name.nn2. Per their protocol we brought our pet to the vet yesterday. We called to notify them of our arrival, after waiting for 15 minutes in the car to collect our dog, no show??? I again called them again, the response “ Didn’t someone collect your dog??? no kidding why do you think I called you and just explained all thatnn3. I have asked their practice manager to call me for the past 3 days, still holding my breath.nnNext port of call DOH.nnVery disatisfief with the front desk staff
Very friendly staff, the Dr explains everything and really cares about your pet! She took the precautions of waiting to do my dogs dental cleaning because of how his heart was sounding the day he went in for it. That probably saved his life!
DO NOT USE. The pet’s comfort IS NOT in their best interest but it would appear money is. I know my cat of 14 years. I know his history. His medical issue is such where his comfort is best for him to pass. Transporting him 10 miles to our regular veterinarian will be too stressful. But driving 1.5 miles is not an option due to “need to check him ($$), need records (time and $$)”. The end result will still be the same. So now I have a pet in pain and have to wait and WATCH him suffer further.
I had to take my lil man there on July 19th 2020 around 5:30ish they was so thoughtful and caring unfortually they couldn't help my lil man because it was his time his heart had a tumor on it and it rupurtured I wanted to thank you for being so quick and kind to my lil man and thank you for helping him sleep and doing all you could.. ud83dude4f I would give you more stars if it would let me .. And I know he thanks you guys too ud83dude0aud83eudd17ud83dudc9eud83dudc3eud83dudc3e
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