Miami Veterinary Specialists

“To long didn’t read:” Dog was experiencing an allergic reaction. Vet put us in a queue that lasted near 3 hours. It appeared like established patients without emergencies were ushered directly into the clinic. Ended up leaving and visiting another vet down the road.nn“What had happened was:”Was referred to this “Emergency” Vet by my primary vet due to my dog having numerous vomiting sessions, swollen eyes, hives, and a swollen muzzle. I called prior to making the drive and was advised that it was indeed an emergency and I should bring my dog to the clinic. My dog vomited again on the trip to the vet and began to start panting. We arrived at the vet and called (as we were instructed to do) to get someone to verify that our dog was in stable condition. After a quick review of the symptoms we were advised to wait in our car and someone would be out shortly. After 2 and a half hours, a couple of vomiting sessions later, and a few phone calls to check our status in the queue we were finally advised that we were next and it should be a couple more minutes. After 30 more minutes and seeing several cars pull up, get seen immediately, and even a few just having general conversations unrelated to their pets we realized that this was not being treated like an emergency situation. We called a different vet down the road, was seen immediately, and requested a refund. He was experiencing an allergic reaction per the other vet. They treated the issue and we were out the door after 30 minutes.nnSynopsis: I am certain that the clinic was overwhelmed with last minute patients on a Friday night. I am also aware that many of the vet technicians were reaching the end of their shifts and ready to set out on their weekends. Regardless, the emergency situation, confirmed by the vet we eventually saw” was easily resolved and needed to be treated sooner. I can appreciate trying to get a walk in appointment at a new clinic and being put in a queue but, having an actual emergency should be treated like an emergency. I had to pay emergency prices up front (still pending the refund) so I would expect the services to be rendered as such.

This is place is predatory. If you love your pet, don’t take them here.nnMy grandmother took her cat here, and they required that she put upfront $2,500. What kind of vet visit requires payment upfront?nnMany procedures were done without our consent and confirmation.nnWorst of all, they wouldn’t even call to provide and update. We would have to call * fingers crossed * hopefully catch the doctor.nnBad service. Predatory pricing model.

Professionalism is our number one priority and we treat our clients and Animals at the highest level of care. Anyone else. Would Do us....

Amazing customer service , starting from Evelyn at the front desk taking my phone call , explaining everything and giving me the right directions on what to do and how to calm me down.nThe vet explanation was clear, and honest.nThank you so much !

Theybare very nice and help me with my dog who was very sick and we had to put her down. I would definitely recommend and i hope you have a good day.