Banfield Pet Hospital

They are not good if your pets are sick. They never have appointments for illnesses that need urgent attention. They refer you to local Emergency vet.

I am forced to do drop off because they never have availability except for months out. My son has anxiety and does not like to be left there. They hardly make time for anything. Your visits will always be over a month out and most of the time you can only do drop off, even though they stated that after I told them he has anxiety and shouldn’t be dropped of that he should have me with him and then never allow it! I will switch vets when my sons insurance is up. I have been with them 4 plus years and I recommended them to my mom who got a puppy last year and they have treated her the same way. I am not happy with the service. I used to be able to go into the vet with him. Even before Covid they were getting so behind and everything was months behind. They need to hire more people to keep up with their customers and our fur babies.

The staff are so caring and good with pets. They really took great care of my cat and made her last days with us comfortable.

Receptionist was rude and unprofessional. I was told my appointment was not for another 30 minutes when I clearly scheduled it for a time and had two text messages reminding me of the time I had scheduled. She blew me off and said if the 4 o'clock appointment doesn't show maybe we can see you sooner. She stated there was an issue with the online versus their PC's. What is the point of making an appointment to then be told it's wrong. She ignored me when it was time to check out, brought me the wrong flea treatment and another individual had to check me out. The individual helping me even made a statement she thought I would have already been checked out. Horrible service!

Love this banfield. Beat in the area, and it's known. It's almost always busy.