Best Friends Animal Hospital

I love the vet service I receive with you. It seems as though everyone cares about my pets and gives them the best care available. The only problem I ever have is setting appointments when I need them. We received Jack and he had a sever ear infection. We had to wait two weeks for an appointment. Where this problem does arrive frequently I know it's because you are giving the best care you can to all patients. I do refer you to anyone looking for a vet. To me you are awesome and I will continue to drive the 100 mile one way for all my vet needs.

Personal interaction

Best appointment ever!!!! They were so wonderful to Iris & explained everything to me in detail. The sweet blonde girl & the vet were amazing. I love your business. Thank you for being awesome.

We took our pup in when she started limping and they reassured me it was mild arthritis. The vet we saw stated he was not concerned after doing X-rays and if we started getting her on supplements we could get ahead of it and slow the progression. We followed everything he recommended but the limp only got worse and so I called to get her back in for follow up. They called me back and stated the vet said “well she had a torn ACL so if you haven’t gotten surgery for this, there is nothing we can do”. NEVER was a torn ACL mentioned in our appointment. They stated they don’t know why they didn’t mention it. There was no sorry or explanation given only that I could talk to their surgeon. I was treating it like a mild case of arthritis and she had a torn ACL the entire time, they just forgot to mention it in the appointment I guess. I went to Associated Vet and they stated she did have torn ACLs and extremely severe arthritis. They said the direction given by Best Friends was very off and the arthritis was way more progressed than they stated and she needs more than supplements. Now we are left with few options for our dog and if we had known how severe she was, we would have done so much different. It is so sad that what they did is acceptable at all. I will never trust this place to treat my animals again.

We lived in Great Falls for just over 10 years, and with some research we chose this vet. We stuck with this vet the whole time, because from day one, I felt my pug was in the best care. Hurley had multiple surgeries and appointments over the years, and every time I felt not only was he in the best care, but mentally so was I. They would always call a day or two afterwards to see how he is doing, ask questions about him. Dr. Norton always made sure he had follow up appointments to make sure Hurley was on the right track. We’ve since moved 5 hours away, out of country, and I’ve yet to find a vet like this one. I miss this vet, and I’ll be sure when we visit Great Falls, that we will book a wellness check because they provide the best care. Thank you for being an amazing vet over the years and taking care of my best friend.