Central West End Veterinary Clinic

I took my boxer name Max to this location when he was very sick. This process started off nice and caring up until my Max had to be put down due to cancer. On December 12, 2020 at 3:15pm I asked the process of Euthanasia/Cremation services. I was given full details of how it would be carried out and everything I would receive back in return. They partner with Heartland Cremation for pets and I trusted them with my Max and they gave me their word that I would receive my dog ashes, paw print, and hair clipping through Heartland Cremation. On they day I received Max everything was not presented to me that I paid for. Max was apart of our family and he meant the world to us, so we were expecting all of the promised items for memories.nnSince I paid through west end Veterinarian I called and inquired about the missing item I didn’t receive. The hair clipping for Max was missing. They gave me the ran around for 5 days. Saying it’s Heartland Cremation fault because they informed them about the hair clipping and Heartland Cremation said it was West End Veterinarian fault because it wasn’t put on the paperwork. All this back and forth and I was still missing apart of my Max that I couldn’t get back. They lied and added writing to the original document claiming it was already on there. They were not caring and giving accountability for their actions. My heart is very broken with the lack of professionalism from both places. The owner of west end veterinarian Dr. Pamela Clary was supposed to give me a call before Christmas to settle this matter but didn’t. I continue to call several times in order to get a response from her which is unprofessional on her part. When she finally spoke with me she was very harsh and had no Empathy for my Max. This doctor (Pamela Clary) said to me over the phone and I quote: You didn’t pay for no hair clipping and if I want dog hair I should go look in between my couch for some!!!nnNow if you were me how would you feel? To be continued......

Dr. Clary and her team are the absolute best! When it comes to your fur-babies nothing makes you feel more at ease than a veterinary team who listens and communicates with compassion and has amazing follow through. We feel extremely lucky to have CWE Vet Clinic team in our corner and just a phone call or text message away...especially now with a new puppy.

Today, DR. PAMELA CLARY told my mom, “ did you think dog hair was worth six hundred dollars? I’m sure you can look in your couch and find some dog hair.” That is so unprofessional and completely wrong to say to someone who is grieving the lost of their pet. If you’re asked to go through Heartland to cremate your dog.. I would not recommend it. They are very unprofessional and claimed that they had nothing to do with my dog not receiving the hair clipping. The veterinary place and heartland played the blame game and no one ever took responsibility for their actions. We were promised to get something we paid for and never received it. My family and I are under distress and the disrespect of Dr. Pamela Clary is unbelievable and has made this process much more difficult. How can you disrespect your clients like that? Please do not take your pet here! I promise there are much better places to take your pet!

Everyone at this vet clinic is friendly and knowledgeable. They offer a great service, and you can set up appointments readily. I would highly recommend them to anyone that loves their pets.

This is wonderful place to take your animals!! Dr Cleary is wonderful! She is very compassionate and understanding. I had to put my dog down after finding out she had cancer. Dr Cleary told me to take her home and let her have a bucket list day. And hen we were ready she would come out to my home to put her to rest. I love this office and the people! I wouldn’t go anywhere else! ⭐ufe0f⭐ufe0f⭐ufe0f⭐ufe0f⭐ufe0f