Jackson Veterinary Hospital

Excellent vet! Took both my pups here for the first time recently to get their yearly vaccinations and I’m so happy I did! The vets were great at guiding me through what vaccinations my pups needed and made sure my pups were healthy.nnI also had them clean my pups teeth and I’ve never seen more pearly white teeth on a dog before in my life. They did an amazing job!nnOverall, everyone was very helpful and knowledgeable and made things super easy. They’ve also been incredibly responsive anytime I’ve contacted them about my pups health records. I highly recommend Jackson Veterinary and will be taking my pups here anytime they need a vet.

My dog had a growth on her tail. Because of the questionable cause of this growth we decided to cut it off. Unfortunately not only did the growth have to be cut off, a part of the tail had to be cut off too. As part of the post operative instruction the tail has to be kept as still as possible and dressed to protect it. I was told the dressing would probably fall off - the original dressing fell off the night of the procedure, and less then 2 days after the surgery i brought her back as instructed just to make sure the site was fine Because of the virus the technicians come out to get the dog When i brought her back on almost day 2 with the dressing I applied, note there was no oozing when I dressed it, the technician that came out to get her made absolutely no attempt to control the tail on the way into the office. When I received a call when they were finished they were going to send her out undressed, but then say its oozing and they had to dress it. That says to me they let her tail wag and possibly hit something which made it ooze Was not happy about that, also they charged me $14 for the dressing which fell off in about 2 hours. She had a follow up with the doctor 5 day post op and I brought her in with no dressing ( I was told it’s actually better with no dressing so if I could, to not have a dressing). The wound looked good when I handed her to the technician I watched the technician bring her in the office and sure enough once again she made absolutely no attempt to stop her tail from wagging. The doctor called said it looked great and exactly where it should be at this point. He decided to dress it and adhered it with tape the whole length of the tail, well the dressing they did all had tape on them and the tape rips her hair out when I have to take it off after half of the dressing fell off any way. In summary, the technicians that I dealt with do not care, the doctor dressed it and didn’t even run it by me so I could approve or deny

My dogs experience with the staff was relaxed, quite pleasant I must say even though she had to have shots. I very highly recommend bringing your animals here.

The entire staff was incredible. My cat had an allergic reaction and his regular vet was closed. Even though he’d never been to Jackson before and they were fully booked that day, the staff went above and beyond to squeeze him in. The vet was so caring and knowledgeable. I definitely will use them again.

When I requested a prescription of heart worm medication, a drug my dog has taken for four years, I was told, first, they would not telephone or fax authorize a prescription to 1-800-PETMEDS. That they sold the drug in-house and if I wanted to go elsewhere, I would need to pick up a physical prescription. This is during COVID. I agreed. Shortly afterwards, they called back and indicated that they would need perform a heart worm test on our dog. They had full medical records which showed that Lucca had a physical two months prior, including a heart worm test. Last month I brought Lucca in for a Bravecto prescription. This month, they want another visit for a Trifexas prescription. These were refill preventative prescriptions, not new prescriptions. They have records showing that we are current with all medical requirements, including dental. That we’ve never spared expense with our dogs. When I questioned the employee, she indicated that they received less revenue when patients used outside sources for medication. Two separate vet appointments, a month apart, for flea/tick/heart worm prevention is ridiculous. Especially ridiculous during COVID. They are attempting to price gouge. We readily do and pay for what is best, but I will not be price gouged. Did I mention, even if I chose to bring our dog in for a second appointment, our dog is out if town for an extended period, with my husband, who is visiting his Mom, who is in hospice care.