Edible Arrangements

I placed an order to be delivered to a friends house. I received a voicemail after the store was closed that she was not there so they can try again next day and to please call back to let them know the time that is best to make the delivery. I called the number the missed call was from and the store number. Missed call number was not in service and the store number went straight to a voicemail. I tried multiple times and couldn’t reach an associate of the store. My friend went to pick up the order herself since I couldn’t reach anyone to have it delivered to her home as planned. Please answer your phones so customers can reach you at this location ! I filed a claim and received a full refund which I greatly appreciate. I just wish my friend didn’t have to go pick up this “surprise”.

*** Update ***nI received a call from the store 01/05, advising they would be delivering the order. I was very pleased as they were accommodating with changing address from the original order, so I could be available for when they delivered.nOnce I received my fruit, I was super happy as I opened the box to find these delicious edibles covered in the most beautiful shiny white and dark chocolate.nEvery piece of fruit was fresh and the chocolate was delicious.nnThe wait and anticipation was most frustrating, but once received, all I had was smiles.nnWe are human and anyone including a business can make a mistake. Thanks Edible Arrangements for making this oopsies better!!!nnRegardless, it was worth the wait and I thank you for making it RIGHT !!!!nn***********************************************************************nOrdered an arrangement to be delivered 12/22. It was a Christmas gift- order was placed several days in advance prior to delivery date. For 2 weeks --- no delivery, no call regarding the delivery, no email... NOTHING and it was never delivered. Online to track my order shows, the store received. That's it.nI called the store many times - NO ONE EVER ANSWERED, left several messages with NO response, NO return call and NO acknowledgement from the management. Even went up to the Melbourne location to find it was closed during business hours.nPOOREST CUSTOMER SERVICE in all of Melbourne - Finally on 01/04 I spoke with an associate who stated she didn't think they were going to be able to address and resolve THEIR mistake TODAY because they had other customer orders.nI would recommend ordering elsewhere !!!

Your district office manager was here today and she was awesome. Very patient and helpful. Great experience

I asked nicely and they allow me to use the restroom it was in wonderful shape. But unfortunately I didn't get to sample any of the delicious items they had.

I been waiting on my order all day today especially for Valentines Day y'all should be opened everytime i called the store today to follow told it was close I'm liked what!! It's Valentines Day y'all should be open and busy ridiculous i place my order yesterday i should get somthing for the wait no call or anything i want the stuff i got and my money back never had a issue last year idk what's going on now but ridiculous