Timberlake Animal Hospital

Great animal hospital. I feel like my concerns for my cats are met and I knew what was happening every step of the way. As long as I live in this area I will continue to go here because their level of care is unmatched!

The staff and vet here are incredibly kind to their clients and their pets! This was our first visit as we were no longer satisfied with the service we were receiving at our previous office.nI would recommend this vet to anyone, especially as someone who worked in a vet's office for several years!

Took my 4 year old dog and my 12 week old puppy for routine visit and everything on the first visit seemed to go good. My older dog got her routine ANNUAL exam done, $48, her 3 year rabies vaccine, $20, and her distemper, $18.75. The puppy got her routine ANNUAL exam done, $48, and we had to return in about a month’s time once the puppy was old enough to get her 1 year rabies vaccine as well as her final distemper done. Being that the rabies is $20 and the distemper is $18.75, we returned the second time expecting to only pay right about $40 or so. Nope. Apparently, at this place puppies get 4(!) ANNUAL examinations done on their first 4 visits, and the staff never made this known to us. ¿Annual? Before we left last time, we verified that on the next visit it would just be the two shots for $38.75 done. And when we arrived for the second visit, when they came and got our puppy to take her back, the vet verified with me that it was just those two shots being done and everything seemed good to go. When I go to pay it ends up totalling to $90 some dollars. When I question this with the vet he tells me that puppies get the 4(!) ANNUAL exams and assured me that last time he made us aware of that, which wasn’t the case. Because like I said we had verified before we left that time and before this visit, when they came and got my puppy, that it was only those two shots being done on the second visit, which I agreed with and they took my puppy back. I was initially impressed with the service and friendliness of everyone there on the first visit, but not so much now. The vet seemed remorseful and apolgized for the “miscommunication”, but did nothing to make it right in hopes of having a repeat customer. Being on the invoice as “Annual examination” you would think that would mean once a year, not 4 times. The people are friendly and nice it seems, but lack communication and lack the “want to” to make things right and try to keep customers coming back.

Took my dog here for a paw injury/infection. They got me in the same day as a new patient and took great care of him. The vet was very attentive and detailed and every person we worked with there was kind and professional. I will be using this vet for all his medical needs going forward.

Absolutely the best staff and vet I have ever dealt with. They answer every question and are very helpful. This will always be my vet for my pets.