VCA Gentle Vets Animal Hospital

I and my cat, Tigerboy, moved to Honolulu 14 months ago. He was healthy and energetic until the first week of January. It was apparent that his quality of life was not going to return. It was with a heavy heart that I decided to let him go. VCA gentle were the kindest most caring people. Inhave the highest regard for them, the entire staff. Mahalo so much for the care you gave to Tigerboy and his family.

Rude. Dishonest. Overpriced. Avoid like the plague!!! Seriously DON’T TAKE YOUR BELOVED ANIMALS HERE!!! We arrived for our scheduled appointment on time and caught a girl in uniform about to head into the elevator (Devon, extremely snotty). We notified her we were there for our dog Maui’s appointment and she said “well did you call to notify us.” We said no sorry but we will now in that case if needed. She said “yes call” and disappeared into the elevator. We called moments later and Devon picked up. Not particularly logical or efficient, but ok. She said someone would come down shortly. She asked where we were parked in there petite parking garage and said someone would be down momentarily. 25 min later when nobody showed my typically extremely patient 77 yr old mom said should we just go? I stupidly said no we waited this long, just call back. Devon again, rudely informed us that someone would be there when they had a moment. 5 min later a friendly male showed up and took Maui w/him. We had waited at that point for 30 min past our scheduled appointment time. Another 45 min or so later we received a call saying that Maui had a chip in his tooth and it would cost roughly $900 to fix it. I recently had a chip in my tooth and it cost $20. Just saying. We said ok, we are gonna ask for another opinion elsewhere, $900 ish dollars to us seemed rather exorbitant. The person on the phone then proceeded to attempt to sell us flea medication, (not sure if it was Devon this time because my mom took it off speaker phone this time to hear better because we were driving back there) he didn’t have any fleas, we just took him to the doggy spa at PetCoand he got glowing reviews there earlier this week. When we didn’t bite there they tried to sell us more of the anti-itch allergy pills we still had from our previous visit. We didn’t go for the upsells. Once we arrived Devon told us (on speakerphone) for my mom and myself to hear that it was $31 for the consultation and asked for my credit card #, The price seemed more than fair. The same nice guy who came down w/Maui earlier delivered him w/out a word this time around. Seemed off, like we were being spoken ill of for deciding to go elsewhere. Who knows. I checked my card statement later in the evening only to see the consultation actually cost $74 and some change. I intend to fight it w/my credit card company since after I called Devon back she initially attempted to act like I had spoken w/someone else and then when she started mentioning specific details in the conversation said “I would never have said that” only to claim moments later heatedly that she had told us it was $74. We were never given a receipt. She was on speaker phone and distinctly said $31. My mother and I will both attest to that. We won’t be returning and Hawaii Kai is an extremely small place where we have lived for the past 29 yrs. Word travels fast on the coconut wireless, especially among pet owners who love their furry family members.

They not only were super nice and helpful, but also gave us some gifts (scratcher and laser toy) that my cat loved...

the hospital Manager deserves a pay raise she did a great job

They tried to over charge from the day one and has been that way since. I am moving to different vet even with contract that I will loose money on this. And the receptionist is not professional at all.