Adirondack Veterinary Service

I am new to the area and have not established vet yet. With the pandemic this is a challenge. I was recommended here. I read the reviews and said let me give it a try. What a mistake. I spoke to Jeff on September 9th and made an appointment for 430 on September 25th for my dog that is having an issue with his leg. He made me give a deposit of $60 to hold the appointment. On 9/14 I received a call from Joyce asking to change my appointment to 9/21 at 4pm. At first I accepted and then realized that I couldn’t do that time due to the size of my dog who is over 200 lbs. and I need help getting him in and out of the vehicle. I called back and after a little back and forth she told me that she need me to come in by 4 pm because that’s the owners last appointment time. She stated that the other vet doesn’t know what he is doing. Red flag... so more back and forth and is was so unprofessional she told me I could still bring my dog in for the original appointment... I was appalled. To see a vet that doesn’t know what he is doing! No thank you. I stated this has hindered my dog as well who needs attention adding to the wait time to get an appointment some where else. I told her to refund my money and she said she would call me the next day and do it because she was to busy. I insisted that she do it then. And requested the owner call me regarding this. Finally she agreed and did the refund. No call from the owner. I checked my bank account and she charged me again instead of refunding me and overdrew my account. She did give me the 35 extra back but really. I again asked for the owner to call me. Be warned... Do not use this facility. I have never experienced anything like this.

I love Dr. Lou and the entire staff. Have been bringing my pets here for many years. It is always clean, everyone treats my animals like they would their own. I highly recommend Adirondack Veterinary!ud83cudf1fud83cudf1fud83cudf1fud83cudf1fud83cudf1f

They didn't give any kind of information other then weight and a scrape she had - which they didn't even bother to clean or dress it , and also tried accusing us of lying and switching her rabies tags , without any proof , and when they easily could of looked it up and see they weren't switched. Will not be coming back .

They do a great job. Thank you for being there...

Highly recommend.