Saffron & Grey Couture Floral Design

Ordered a specific house plant from them and they were able to get it delivered fairly quickly! The customer service was great! I love their shop for gifts and houseplants, but have personally never ordered a flower arrangement from them.

Saffron & Grey did the personal flowers for our wedding, and let me say - they captured our vision BEAUTIFULLY. We wanted to incorporate a lot of dry elements for our fall wedding and they delivered. The consultation with Layla was great, and pickup coordination was a breeze. Would absolutely recommend them to be part of your big day!

We had an absolute disaster occur with our florist from the cities for our Northshore wedding. Within just a month of our big day, we had to find a new florist. We found Saffron and Grey and within 72 hrs our worries were gone. Saffron and Grey provided me with a bouquet that totally fit my vibe. Flowers were well kept until pick up and the flowers held throughout the wedding weekend. Thank you Saffron and Grey, we would love to use you again for our big celebration next year!!!

I received a lovely ‘Christmas Greens’ planter from a friend. It was limp on delivery, by the 2nd day the hydrangea was wilted. I tried contacting Safron and grey by phone 4 times ( I left messages twice, and e-mail 3 times as they recommended on their recording. The email address rejected my message. I received no response from either form of communcation. I’m sure our friend spent $$$ on the arrangement. Very disappointed with the lack of customer service.

BRIDES BEWARE! Please save yourself the stress and heartache of working with Saffron & Grey. Their lack of communication, professionalism, and customer service is truly appalling. We were so disappointed with what we were provided. Every time we tried to contact them to speak to the owner/florist, Layla, about our concerns we were pushed off, ignored, talked down to, promised a refund and NEVER received it. She promised to refund a portion of our order on Sept 30, 2020. I followed up 2 weeks later since I had not received it. She said they put a check in the mail. Another week went by, still no refund. After multiple attempts to contact her again we finally got a response, she blamed it being late on the post office. It’s January 16 and we STILL HAVE NOT RECEIVED IT!nnHere’s what went wrong: I spoke with Layla about having a family member pick up our flowers on the way to our venue. She assured me that would be just fine if we could get them into a floral fridge once we were there, since our wedding would be the next day. When my family member picked them up they were given no specific direction on how to transport the flowers at the time. Just handed a box with everything in it. It took them a little over an hour to get to our venue. Once they arrived, we went to put the flowers in the floral fridge and noticed that the water in the plastic bags, purposefully put in there by the florist, had reacted with the brown leaves she used in all pieces had caused them to bleed all over the white flowers. I ended up with ORANGE stained flowers on my floral crown, boutonnières & corsages - everything that had been placed into plastic bags and spritzed with water for transport. There were puddles of orange water in the bags.nnWe called IMMEDIATELY and left a message for a call back ASAP the next morning since they were closed. The next day, our wedding day, we called them again in the morning since we hadn’t heard back. My husband spoke to Hannah, the office manager, who assured him she would get the message to Layla. Layla NEVER returned the phone call. It took multiple calls and emails before Layla decided to return our call, two days after our wedding day. One would think if someone has an unhappy bride you would call them back ASAP to make things right. But apparently Saffron & Grey doesn’t work that way and they don’t care if their clients have a problem.nnYou would also think someone who claims to be a professional would know what materials would bleed when introduced to even the smallest amount of water and avoid using them in pieces that would need to be in spritzed plastic bags. When Layla eventually decided it was convenient for her to return a phone call she even went as far to tell me that “That’s how traditional dye’s are made” HELLO?! Don’t you think you would use that piece of knowledge when designing orders so they don’t bleed and RUIN your clients flowers?nnOn the consult form I filled out prior to working with them, I specifically requested ranunculus and magnolia leaves to be used in my flowers. What I got was dried flowers and brown leaves that bled all over. I had ONE single ranunculus in my bouquet and NO magnolia leaves. I also said I didn’t want roses. I had roses in EVERY single one of my pieces. Why even have your customers tell you what they want if you are going to completely ignore it and do whatever you want without any type of communication on flower substitutions.nnSimply put, if you want someone who will COMPLETELY ignore everything you request for your wedding flowers and do whatever she wants anyway, this is the place for you.nnIf you don’t care about great customer service and like to be ignored when you have a problem with your flowers, this is the place for you.nnIf you want to work with someone who has zero follow through & fails to return emails/voicemails, this is the place for you.nnIf you’d like to be lied to about receiving a refund for damaged items, this is the place for you.nnLike I said, save yourself the heartache and stress and go somewhere else!