Gigi's Flowers & Gifts

I had a surprise delivery to my home while I was at work. The young lady called me and was super patient and waited while I called my neighbor. I was so thankful that she went the extra step. Awesome customer service

Omg wish these online flower delivery companies let the customers choose their own shop to order from. This place only has a 2-star rating. No wonder!!nI placed an online order about a week ago through Proflowers.com. This was meant to be a Mother's Day gift from my kids to their Grandma. I requested delivery to be either Saturday or Sunday, either one would have been fine. Didn't want to be picky since I know holidays tend to be busy. Saturday came & went...Nothing. On Sunday, I received an email confirmation at 1:14pm saying that my flowers have been delivered to its recipient. My kiddies were so happy! We waited 30 min...1 hour...still no phone call from my mom. I finally gave her a ring, and casually hinted her to open the front door and look around..Still nothing! Not only is the surprise now ruined, these flowers are nowhere to be found! I couldn't believe it. Did they deliver to the wrong house?nI called customer service right away. After being on hold forever, I finally reached a live agent who told me that the flower shop must have sent the confirmation accidentally, that deliveries can take up til 8pm on holidays. What?! OK. Mother's Day will practically be over by the time this delivery is made. I was livid.nWhat makes matters worse, this arrangement did not arrive to my mom's house until 5:30pm...and it was HORRIBLE! I paid over $105 for these flowers, which were supposed to consist mostly of red roses, lilies, and iris flowers. What they sent did not look even remotely similar to what I ordered. Seems like they just threw together anything they had left at the last minute. My mom counted the roses in her assortment..they only gave her 3 white ones. REALLY?! Most of the flowers they included were cheaper ones...and all yellow, which happens to be my mom's least favorite color. Of course I had to call the Proflowers.com customer service again to let them know the kind of work this flower shop does. I even offered to send photos. Funny thing is, the agent didn't sound surprised at all, which tells me that this kind of thing must happen all the time. I am thankful Proflowers.com did not make a fuss about refunding my $$, but when it comes down to it, the blame falls totally on this flower shop. Why accept an online order that you obviously didn't have the right flowers to fulfill? Oh I get it, probably figured since it was a holiday, thought you could get away with putting anything together, collect the $$, and be done with it. Bad business buyer beware!! I would totally leave zero stars if that were an option. Guess the one star goes to Proflowers.com for making things right...but I will probably not use them again either, since they are contracted with florists like this.