Pet Wellness Center of Southern Illinois

I do not use this veterinary clinic for my pets and after the experience with Dr. Nanci over the weekend, I will encourage everyone I know not to go to this clinic due to her extremely unprofessional, rude behavior. I had a very strange situation happen at my house when a large buck was stuck in between my fence and a neighbors fence. The police were called and they were very helpful and polite. We were finally able to get ahold of Nanci to come and tranquilize the deer. When she arrived it was very obvious that she was frustrated and extremely unhappy with the situation. I understand that she was called out on a Sunday afternoon and had to spend a couple hours dealing with this but so did the rest of us that were there. We were all very concerned about the deer and tried thinking of everything possible to save the deer. Several minutes after the deer was tranquilized someone asked if it was out enough that we could start taking down the fence. Nanci’s response was “Oh darn, I forgot my crystal ball at home. I don’t know” Isn’t she the vet? The one who should be educated on what a tranquilizer does? It was a simple question and the response she gave was completely out of line. Since Nanci didn’t know how long it would take for the tranquilizer to affect the deer, we waited and waited and waited. Too long, in my opinion. At one point she was telling everyone that if we open up the fence the deer could be groggy and stumble around and might not know how to get out of the gate entrance of the fence. At this point someone asked if it would help to put a rope or leash around it’s neck to help lead it out. That was obviously a stupid thing to suggest because Nanci responded “Hmmm, you know that’s a good idea. You can be the one to walk around a wild animal on a leash”. After that comment I should have just told her to get off of my property but I didn’t because I just wanted the deer out of there. We eventually opened the fence and pulled the deer out. Unfortunately, it didn’t make it after being tranquilized. Those weren’t the only rude comments that she made but they were the worst. She was smarting off to everyone there and very rude the entire time.nnI have thought about this situation since it happened. I’ve debated whether or not to leave a comment about Nanci’s rude, unprofessional behavior. The way she made everyone at my house feel that day was terrible. I will never use her for any animal needs in the future. She will never be asked to return to my property. And I will tell people of my experience with her anytime her clinic is brought up to me. She was rude and completely unprofessional in this situation.

Dr. Nancy is the BEST! She always goes above and beyond to make sure my cat gets the best care possible.

Staff always treat my dog so well! The atmosphere is comforting, along with the staff members. Though they no longer provide boarding, I never once had doubts while leaving our dog with them for a week at a time. Moose loves everyone there!

This is regarding our MGD Nala and her first haircut, we were nervous about the first haircut at 9 months old she was a shaggy fluffball. We explained our wishes to Jennifer and she did a great job and exceeded our expectations, its so nice to have someone we can rely on to take care of our pets needs and give us reassurance it was going to come out well. Thanks Jen, you have created another happy customer.

Late night emergency call. They were amazing and so kind and understanding.