Map
Detailed Information
- Place Types Florist
- Address 6290 University Dr Suite I-1, Huntsville, AL 35806, USA
- Coordinate 34.7464158,-86.6828404
- Website https://www.ediblearrangements.com/stores/6290-university-dr-hu
- Rating 2.2
- Compound Code P8W8+HV Huntsville, Alabama, Un
Openning hours
- Monday 9:00 AM – 7:00 PM
- Tuesday 9:00 AM – 7:00 PM
- Wednesday 9:00 AM – 7:00 PM
- Thursday 9:00 AM – 7:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday 10:00 AM – 3:00 PM
Photos
Reviews
I took a chance, even given all of the horrible reviews, and I went ahead and ordered a birthday edible arrangement from this location. However, I scheduled it for pickup, vice delivery, just to be on the safe side. While there were what looked to be 3 bored employees sitting around doing nothing, my actual order was prepared and ready to go at the specified time, and looked beautiful. I did call to see if they could accommodate an earlier than scheduled pickup time, which they could not. I also booked this for curbside pickup (via the website), which they do not offer according to an employee who answered the phone at the physical location. I felt like it was a case of bait and switch but only the employees were in the facility at my pickup time, so I didn't feel there was a huge COVID risk to walk in and get my order. Overall, given the price point and type of items they sell I would expect a higher level of customer service, however I am trying to base this review more on the product itself, which was very well put together.
I ordered chocolate covered strawberries via the web on April 6, 2021 for pickup on April 8 at 4:00pm. This was for an anniversary gift. I arrived and the store's door was locked. The lights were on, but there was no note on the door. I called them from the parking lot, and it went to voice mail. The voice mail directed me to leave a message. The voicemail was full, so I couldn't leave a message. I hung out in the car for 20 minutes and finally left.nnWhile waiting in the car, I replied to the order confirmation email and their corporate emailed me quickly with a case number, saying that they messaged the local store, and that the manager will reach out to me within 48 hours.nnIt will be interesting if they will willingly refund me or if I have to call Amex and reverse the charge.nnI wish I had read the poor reviews before ordering.
Ordered online the previous day for my sons birthday. The order was finally delivered around 6:30 pm. Apparently they were out of cinnamon pecans, because instead , there was a box of toffee. Everything looked smaller and sad. For $84, I’ll pass next time. I feel like when they know the sender will never see it, they don’t care.
WORST communication ever from this location and corporate.nPlaced a same day delivery on Tuesday. While tracking, It was never updated online that it was ready or going out for delivery so my mother missed it. She went to pick it up the next day and the location was closed from Wednesday through Saturday. No communication or alerts online.nFinally spoke with corporate and they promised a redelivery. I asked what type of compensation would be provided due to the lack of communication and the order now being 3 days late. Because they could not get ahold of their University location, corporate decided to cancel the order all together. When this location was able to reopen the following Monday, they too did not take ownership of the lack of communication and told me all orders were transferred to the Whitesburg location which my order was never sent there.nThe location and corporate kept stating there was nothing they could do since the order was canceled and only offered a $10 off coupon which may cover delivery.nWe will never order from this location and considering never this company.
The arrangement was done nicely and looked great. However the honey dew melons and cantaloupe tasted spoiled and didnt smell good.. I picked up the arrangement on Thursday and tried to eat the melons on Friday. I thought it might have been one or two so I tried several. They just werent good. The pineapple, strawberries and grapes were ok.
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