Flores Funeral Home Inc

this was literally the worst place ever! my grandma passed and they broke her coffin. they didn’t do anything and made our family do the stuff that they where supposed to do. the employees literally don’t even know what they are doing whatsoever!! don’t ever go there if ur looking for a nice place to have a funeral:)

The older lady is very disrespectful, no empathy whatsoever, and literally her professional seems to be out of the window.nPayment was supposed to be taken that day but stated they didn’t have anyone to process the payment.nnIf I had a say in where the funeral would be attended this would be the last place I’d go.nnYou’d think that after much experience in the funeral industry , they would at least have some compassion or any empathy

I would reconsider doing business with this funeral home. The staff is unprofessional and inappropriate, and was such an unpleasant experience. There were many things that I would like to complain about, but I will focus on one. The older lady that works in this location was beyond rude and unprofessional. The lady kept on making inappropriate comments to us about her buying a truck and about the amount of people dying of COVID (while my family is grieving) but what pushed me was her telling people to leave 30 min before the services were done. She went into the room to turn off the A/C and asked us to leave and picked up trash around us (asking is this yours) We were trying to say goodbye to my father but were rushed by this old lady. They were behind schedule and didn’t have the room ready for my dads viewing, and they wanted us to leave early.

Mr. Silva was wonderful. Thank you to him and the staff that made this difficult time easier for us helping with the little details that we would not have thought of. Mr. Silva did a wonderful job dressing my Dad. He was very attentive to our family's wishes. Thank you.

Although all our points weren’t commented on I would like to take the time to respond to your response. All it takes is some sympathy from funeral home and yes even though it’s not your loved one you have to be human and just allow the families to mourn the last minutes they are going to be with their loved one. Turning the lights off 15 minutes before and actually going around the benches telling the family you “have to be out by 9” so make sure you pick up the trash is not very professional. Whoever that lady was needs to have more respect for the family’s time. I for one could have told her something but out of respect for her age and respect for my mom who taught us not to disrespect our elders I didn’t. But her actually turning off the light at 8:56 and leaving them off really !!!!! Also the man that stepped on the grave, yes we understand space and all that but wasn’t it better for him not to respond at all. I don’t know but we think it was. Sometimes no answer is a better answer.nAlso telling guests that show up late why go if it’s late is also one of yournEmployees business. As a recommendation for your business you guys need to brush up on your people skills and communication skills to be able to run a better business. I’m sure you think you have a good business since you have been in it for over 100 years but maybe it’s time to update. Times are changing.