Map
Detailed Information
- Place Types Florist
- Address 5616 Pinemont Dr, Houston, TX 77092, USA
- Coordinate 29.8411711,-95.4722416
- Website https://www.1800flowers.com/
- Rating 2
- Compound Code RGRH+F4 Central Northwest, Hous
Openning hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 10:00 AM – 5:00 PM
- Sunday Closed
Photos
Reviews
I ordered a spray of flowers for a funeral from 1800flowers. The order was to be delivered to the church on the day before the funeral. They were not. I called 1800flowers that evening and they apologized and gave me a full assurance that they would be delivered by 8am on the day of the funeral. They were not. This is a failure at the highest level.nnBecause of Covid, I cannot attend the funeral of my friend's father, so these flowers were all that I had to show my respects on his day of mourning. Now I am embarrassed that it appears I did nothing to express my sympathies. This was wholly unacceptable.nnIt was my failing in not calling a local florist directly because I wanted to see what I was ordering. From now on, I will only use a local florist and trust in their opinion to create an appropriate arrangement.nn1800flowers totally failed me.
WORST SERVICE ! FLOWERS WHERE NOT DELIVERED AT THE TIME REQUESTED. DELIVERED LATE TO AN EMPTY FUNERAL HOME. REALLY FRUSTRATED WITH THERE SERVICE. 1800FLOWERS CUSTOMER SERVICE IS NO HELP, CHATTED AND CALLED THEM AND THEY WERE NO HELP.
Used link at funeral website to order. Expected delivery address and time should populate into the order. After I placed order, I emailed flowers.com to ask the flowers to be delivered by 10 am, otherwise be sent to a residence. Later received a phone call asking WHEN they needed to be delivered. The next day I was informed after the funeral that they weren't delivered and they were not able to deliver to the residence on Saturday, but could on Sunday. Later was called again and told they couldn't deliver Sunday, but Monday. The agent told me there were the florist didn't open until 10am Saturday and that was the problem. Seems to me that after communicating the 10 am delivery request that a florist that opened at 8 am would of been contacted or I would of been asked for the residence address. I am very disappointed in the way this was handled. For $100 and $20+ delivery I expected better. I have learned that it is best to work directly with a local florist to ensure that all the details are communicated.
The exact flowers I ordered were delivered in 4 hours which was excellent! However, I had to speak to 4 different people to try and get my receipt sent to the correct email, total nightmare.
Placed the order on 8/19/20 for Shari's Berries to be delivered on 8/25. On 8/20 I was contacted by email stating I needed to call because they could not locate a florist in the town I was delivering to (there are 3 florists there). I called and was told everything was taken care of and the order would be delivered on time. I checked the website tracking multiple times between then and the date of delivery (8/25) and there was never an indication of a problem. 8/25 comes and goes and there is no delivery. On 8/26 I called to find out why and was ultimately told it was not delivered because the product was out of stock. REALLY, YOU CHARGE MY CARD FOR A PRODUCT THAT IS OUT OF STOCK. PLUS YOU NEVER CONTACT ME TO SAY IT WAS OUT OF STOCK. This company is ridiculously incompetent from the flower services to Shari's Berries to every other product line they have. WILL NEVER USE THEM AGAIN!!!
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