BluePearl Pet Hospital

This is long but worth the read. On Labor Day I had to say good bye to my best friend of 14 years. I knew the time was coming as he was slowly declining. But on Monday morning he was having difficulties catching his breath I knew it was time. Unfortunately our local vet which we had visit less than two weeks prior was not open due to the holiday. So I told him to BluePearl. When I arrived I called to let them know I was there and my pets state. They told me to wait in my car and they would call me when they had a room available. I waited about 15 minutes and received a call back. This is when I was told I could bring my dog in and that I would have to go back to my car. I was shocked! She said that they were 100% contact free and that I would not be able to be with my dog as he was euthanized. I was stuck with the decision to make my baby suffer a whole extra day until our local clinic open or to leave him with complete strangers as he departed this world. What kind of choice was that. My heart was shattered and I was so upset. I couldn’t make him struggle to breathe for another 20+ hours so I took him in. I carried him into the exam room and laid him down. I pet him and loved on him until I felt like he was as comfortable as he possibly could be. As I walked back up to the front the receptionist was on the phone. I patiently waited and when she got off I told her he was in the room and what was next. She told me I could go back to my car and she would call for me to pay over the phone. All I could think while I was paying triple the price was that I feel like I’m paying for something that I bought on tv. The receptionist was not personable. She took my information and then said okay that’s it. I do not know how anyone working in this clinic or the corporation could ever be okay with any of this. My heart is broken and all I can think about was if my baby was scared or looking for me in his last moments of life. I feel like I have no closure and it is killing me. I hope everyone that works or has any affiliation with this clinic is ashamed of what they are asking pet owners to do. I wasn’t asking to stay with my pet for treatment just to stay with him while he took his last breath. This is absolutely heartless and not in the animals or owners best interest. I pray to god that no one ever has to go through what I went through on Monday.

Dr. Strauss and Dr. Stratmann were incredible. I cannot say enough about the care and compassion that was shown for my kitten. Very informative and always willing to speak to me and my husband to provide updates and answer questions. Rusty says hello and thank you!ud83dude3b

The first visit i had here was in 2018, my 1 year old black lab was not eating or drinking and my vets recommended we bring him here for 24 hour care. He was in your clinic for 4 days and 3 nights. Although we never truly got any answers as to what exactly had happened, Ace slowly started to get stronger and better. I cant recall anyones names, but everyone we encountered was simply amazing. I was in awe of the professionalism and kindness. The front desk staff were friendly and informative, even in the middle of the night or when i was calling so many times a day for a update. I was not thinking about other pets and the emergencies you were dealing with, and just demanded a update on my dog. I sincerely thank you all for your patience, and want you to know how important you are to my dogs and my family. I left there after spending over $2,000 on my dog thinking i never want to come back and just wanted to keep my dog healthy. But i never got the chance to thank you all for your work and dedication. I am so thankful for the strength you have! Thank you so much, Kendra Morris

I was very impressed with this emergency clinic. I was told a two hour wait but when i arrived my puppy was taken back, examined and ready to go home within an hour. They were very caring, detailed, and eager to help. The place was very clean and safe amongst the pandemic we are in. I am very pleased and thankful for the staff here that helped with my baby. My puppy went in looking like she was dying and came out back to normal and very happy. AND as an emergency visit, and meds all came to a total under 200! Completely stunned me. Thank you so much BluePearl!!

Dr. Hindoyan Was one of the most professional, and heartfelt Vets I have ever met. I have been to this location before. IT WAS NOT GOOD. But, I have to admit it when it is done right and this was as gracious as a bad time could ever be handled.nThank You sir for your compassion at such a horrible time. You are much appreciate and in one visit turned around my feelings about this place.