Banfield Pet Hospital

Charlotte, NC office was great. Transfered here when we moved to Nashville. Really bad experience 3x in a row. Leaving Banfield as a result.

We adopted a kitten from Petsmart in November and almost immediately she started showing signs of illness. It took some time but we learned she had FIP. The staff at Banfield treated us with respect and compassion and helped us lay our little Matilda to rest. We only knew her a short time, but she was part of the family and a very difficult loss to bear. We just received the most precious gift in the mail today - a sympathy card with her paw print and condolences written by each staff member. I know that she was in the best hands when we were trying to find out what was wrong with her, and I know she was in the best care to the very end and I deeply appreciate everything they did for us and our kitty.

The vets and staff are fantastic. My dogs Cosmo and Bohanan Capone love coming to see their Vets. Very responsive, attentive, and affordable.

The experience was GREAT. Everyone was so kind.

We brought our angel in to be cremated and I called that same day and had to leave a voicemail asking about an autopsy and requesting a callback. My call was never returned. It would have been nice even to hear back that it was too late. Its hard enough losing a member of the family, but not having closure or compassion given in that time just adds to the suffering.