Kenly Funeral & Cremation Service

We were very pleased with the services that we received. The staff went above and beyond for what we asked. They provided us with a follow up visit following our service and provided us with bookmarks with the picture we had on the vault. We also appreciated the DVD that they made of our brother it is something that we will be able to look at again and remember the good times

My name is Chris Aycock. For several generations the Aycock's resided in and around Johnston county. Additionally, my mothers' family, Watsons, also have resided in or near Kenly, NC. The first funeral I attended was at the age of 6 years old and that funeral was held at the Kenly Funeral Service. I am now 54. Over that time there have been over 27 funerals where either the Aycock or Watson families have held services with the Kenly Funeral Service. I am certainly missing many funerals but those I am aware of are a minimum of 27.nnIn December of 2018 my brother in law, Dave Hosford, passed away at the young age of 58. A retired veteran, Dave left my sister in sadness and distraught emotions. She essentially handled the funeral arrangements alone.nnThe funeral service and expectation of the funeral arrangements were fine and as expected for any professional service. For that service my rating is a 3-star (average). However, it's the after-payment-made, the after-service, where the true character of a business such as Kenly Funeral Service shows for which it stands. Unfortunately, the Kenly Funeral Service has disappointingly dismissed proper customer care.nnThe first error was that the veterans stone, customarily placed at the foot of the grave, was placed wrongly at the head. Unfortunately, my dear sister had to make several calls and have discussions about this mistake until it was finally corrected. Nonetheless, she was very patient and understanding.nnThe second error was more egregious. Several months after the funeral, my sister placed the order for the headstone. She carefully planned for both budget and appearance to achieve a stone that would represent her husband well. Many months passed with no word from the Kenly Funeral Service regarding the process - despite being paid. Further, my sister had to call repeatedly to be told that the funeral representative Brantley Gurley would call her back (which did not occur), was not in, Etc. She made visits to the home in person, only to be informed that Brantley was not in.nnApproximately six months later she called again and had to become more serious and demand action. Shortly thereafter, she was called by Brantley and informed that the stone was in place at the grave. Upon driving to see the stone, she discovered that the stone was not what she had ordered. It was supposed to be a slanted stone, approximately one-foot high in the rear and lower in the front to be clearly angled. Distraught, she contacted the Kenly Funeral Service again and was again told that Brantley was not available. She advised that she would never recommend them to anyone, despite the years of family deaths being handled at this location. Shortly thereafter, she received a call from Brantley who made an attempt to pass the responsibility from himself to the contractor he selected for the stone placement.nnA business that profits from the loss of loved ones has a responsibility of not only showing care and concern for the family and friends, during the funeral process, but also the tenderness and careful handling of the family members, during the entire process of a completed graveside presentation.nnIt seems as though the Kenly Funeral Service is more interested in making a strong presentation in the short term of being paid, making the initial funeral arrangements satisfactory. But as soon as the payment clears the care and followup fade to out of office messages and lack of accountability.nnI recommend the reader seeking funeral services look elsewhere.nnA note to the Kenly Funeral Service. I will be happy to update this review to represent your reparations to this situation if the business makes this extendedly-stressful situation proper and correct the mistakes so that my sister can receive exactly what she paid for and deserves.

Our family was very pleased with how our Mother's arrangements were all carried out with much honor and dignity.