Banfield Pet Hospital

My dog was seen for a glucose curve that was not handled properly by the doctor on duty. His insulin dose was changed 2 times in day. Is this location so busy that it cannot handle it's pet volume and makes sure to overcharge patients? This is unacceptable. I was charged $201.89 out of pocket even with the Special Care plan of $56.00 a month and a 20% discount. The manager refused to come to the phone and sent word that she cannot do anything about this.

I will never visit this location or suggest this place to anyone. I made my appointment 2 weeks prior and was put down as a drop off which was never explained to me at all and was also an extra charge. They also wanted to add extra charges such as a charge for not having a wellness plan which was an extra $30!! This info was also not given to me when I made the appointment. Overall, watch out for this place..they try to tack on extra charges and they lack communication!!

This Banfield is HORRIBLE! They never have availability and they are not consistent across the board. They are only 10 minutes from me and I opt to drive 30 minutes to another Banfield because the service is much better.

I have never had a bad experience with Banfield but since the covid and safety protocol the drop off and pickup is awful. The wait time is much longer to drop off and today 10/29/2020 During drop off appointment the vet tech slipped on the single leash and proceeded to walk inside but let the leash drop and my dog began running up the busy intersection Cumberland blvd. I think a better protocol should be put in place, Instead of outside but inside the lobby because this could have ended tragically. Please retrain and hold the tech accountable for this terrible accident. Everyone make sure your fur baby is safely leashed for drop off and pickup.

Banfield is the worst! I brought my dogs here for financial reasons (monthly payments) only to find that the total cost wasn’t much lower for the year if I went to a regular vet. In addition, Banfield gives you worst case scenarios and the most expensive treatment plans as your “only option if you want your dog to be happy and healthy”. After a second opinion, it turns out that my dog’s tooth was not abscessed, did not need removed, and did not cost me $700 even if it DID get removed by a kinder vet. They force you into drop off appointments for simple vaccinations, and then your dogs sit alone in a kennel ALL DAY. They never remember my dogs because they cycle so many through and give them so little attention, and corporate is so incredibly controlling that even the kindest vets can’t help you AT ALL outside of the set “rules and procedure orders”. The vets at this location are caring and the techs are kind, but they are definitely limited by corporate in how much they are able to help you. If you love your babies, take them somewhere else where you can get quality personalized care.