Ali`i Veterinary Hospital

It was a drive up and they come out and take care of you experience! This was our first trip here with a new puppy and they did an outstanding job and took care of everything. Even took the time to talk to me about some questions and concerns that I had so it was a very good experience overall!

Not good. I was willing to give all I had ($270.00 quoted to me over the phone) so I gave my last, balance remaining, credit card so that Buster, my 6 month old brindle puppy, could have an educated chance at diagnosing his sudden listless behavior and no appetite. Ann was fairly decent over the phone with qyestions suggestions and request for vid/pics to her Iphone so she could discuss with doctor but my droid will not send videos through texting. They do not accept email. After driving from OV we waited in the hot sun for 2 hours watching other customers come and go (some emergency, some by appointment) Finally a tech (? No one introduces themselves here) came out to take Busters' temp and perform a Parvo swab. Fine. But as it was approaching 5pm when all other clinics close and I was getting nervous Alii would simply lock up and go home. Alii was recommended by an OV veterinarian who also refused to stay after their 12pm closing time to see Buster. Which was fine, at thAt time. But not after you have nowhere to go. I made some noise, I think anybody would, and left with just the $85 charge for the Parvo swab. But no results.nPoor, poor customer service:. They communicate policies to protect their livelihood but not the best interests of first time customers.

After various experiences over the years, I strongly believe Dr Beth is the top vet in Kailua-Kona.

Great staff, make the pet and the owners feel like family.

We were so impressed with the help everyone. They were brilliant