Banfield Pet Hospital

Horrible manager, horrible customer service, phones are always busy or go to VM, no communication between weekend& weekday staff. No vet on duty before 10:00 am even though your pet is there. The technicians are nice and compassionate but that’s where it ends.nWe switched to Banfield 2 years ago. Our older dogs are low maintenance so the plan was good. However, now we have a puppy with health issues and have found the service and knowledge outside of routine is beyond their capabilities.nSunday My husband brought our older dog in for a routine allergy shot, THEY FORGOT TO GIVE HIM THE SHOT, they were very nice when they called to tell us and told us to bring him on Monday AT OUR CONVENIENCE for a quick in and out no exam. Monday morning my daughter brought him, they finally answer the phone after several tries and she waited 35 minutes, they did not give her the opportunity to tell them she was time restricted because they were in such a rush. She had to leave him there, 3 hours later they called. My husband had to leave work to pick him up, at that point they said he could not pick him up (same dog he dropped off and picked up the day before) because he was not on the account, and that I needed to be physically present to add him. What!? After talking to Corine on the phone it was resolved, and after hearing my complaints she did not offer to fix anything, but told me she had the number for me to cancel my dogs plans, horrible customer service, and she’s the manager?nThen they tried to charge me a second time for a shot I paid for the previous day!n3 dogs, 3 wellness plans, hundreds of dollars will be going to a new Veterinarian.

Took my dog to Banfield today. The wait was a little longer due to covid and I couldn't go in with her, which I normally have to because she's so nervous. She did really good, the staff and doctor communicated with me by phone very well and kept me updated. When we got home Cali was off, slept nonstop from 3pm until 2am, wouldn't eat, drink or go outside, just wouldn't wake. I used the vet chat, fed my dog a steak and she perked up, went outside and had some water. All in all I think the staff are very personable and friendly, their wellness plans are well worth it and the 24hr vet chat is great to have. Thanks Banfield! Cali will be back in 2 weeks.

Always busy and behind. Nurses are incredibly kind and passionate about animals. Female doctor is as well, really liked her. Male doctor comes off as superior to everyone and we're lucky to be graced with his presence and talent. Only go here because the wellness plan really saves money and is great for puppies with all the shots and neuter/spay. If you keep the plan until pooches becomes older and can really save you if some unexpected accident occurs.

We have brought our dog in on several occasions and still have no real diagnosis. Deanna is an INCREDIBLY rude and unprofessional staff member and I can not believe the doctors allow her to talk to pet owners the way she does and still keep her job. I have spoken to a couple very very nice people there as well. We were sent home with paperwork from another dog with address and phone number in it and my dog is experiencing the same side effects as this other dog who received vaccines. Lethargy, vomiting etc. my dog did not receive vaccines. We brought her in for one issue and she came home a completely different dog. She had none of these issues when we brought her in. Before we even started this medication they prescribed for her she has been vomiting and lethargic. I’ll never bring her there again. I am so worried they gave her the vaccines intended for another dog according to the paperwork we received.

They say you have a appointment but you end up waiting outside for over 2 hours for your dog. Horrible customer service. Same thing happened twice will never be back. Go to Wonder lake, there better.