Dr. Carlos E. Dominquez, DVM

Never have a I trusted my dog with strangers in my life . they treat her like their own and she's actually comfortable there which is rare. Top notch care worth every buck

VERY UNPROFESSIONAL. My old girl collapsed, went rigid, terrified, contorted and grabbing into the floor for dear life. It was really scary. My whole family was afraid she was dying and that this was it. We called in the morning on a Friday and they told me we had to make an appointment. I explained that my dog was dying on the floor and we needed to bring her in now. They said it would cost me extra if I refused to make an appointment. This conversation escalated to where Bethany Animal Clinic's rep Gwen, was screaming at me at the top of her lungs. I was in tears. She actually insinuated that if my dog dies it would be my fault because of the time spent on the phone. Gwen was horribly rude, uncaring, unprofessional, ridiculous and just mean. Why did she have to SCREAM at me?nnWhen we arrived, everyone there was cold and mad at us. Just super awkward. This doctor Dominquez came in with a condescending angry demeanor. They took good care of my old girl from that point and she is doing great these days, thank goodness! :)nnHowever, Doctor Dominquez called me to tell me off. He started right off with that he was not calling to discuss anything with me. Nothing was up for discussion. He told me I would have to pay their fees no matter what. (as if THAT was the issue lol) He talked to me like I was a child. Telling me he did not want to listen to anything I had to say when I brought up his rep screaming at me the way she did. He said he would let her know I thought she was unprofessional. LOL He had no apology and refused to talk with me at all and told me to come pick up my dog.nnWhen I went in to pick her up...I calmly let Gwen know how offended I was at her screaming and insinuating that if my dog dies it would be my fault and Gwen just rolled away from me on her chair and started talking to a colleague like I was invisible..like I was not even in a conversation with her. She had no apology either. So rude!nnDr Dominquez was there when we arrived and was the doctor that treated my dog but refused to meet with me and hid in the back the whole time.nnThis was all such an awful and sad experience and the unprofessionalism of the entire team made it even worse. I have been a customer of this clinic for 15 yrs or so and I am appalled at the treatment start to finish. Customer service was non-existent. Empathy or sympathy was non-existent. I will never go back to these cold, unprofessional, money grabbing people again.