Banfield Pet Hospital

I’ve been taking my dog here since I got him at 8 weeks. Drs Smith/Branam/Cortez have taken amazing care of him, guided me through raising my first puppy, and you can see the genuine care and love they provide pets. The staff recognize him on sight, and make their way to love on him, and he’s always excited to see them even when we’re just picking up supplies in Petsmart. They helped me build the perfect wellness plan for him and Dr. Branam even eased my fears/concerns/questions about something noted on his WisdomPanel DNA test. I’ve referred friends with new and rescued pups to join the plan, and i’ve heard nothing but great things about their experiences. Thank you guys for loving my sweet Tucker, and for helping me keep him healthy and happy ♥ufe0f♥ufe0f♥ufe0f

Before Christmas, I booked an appointment for a blood and urine test for my cat. There, the vet wasn't able to get the urine test done, so I was given a take-home kit to get her urine myself. The vet said to bring it back some other day after the office reopens after Christmas and that she'll determine if my cat should go on a diet or anything.nnI brought the urine sample in after the office opened up again after Christmas. The lady at the desk tried to charge me until I told her that my cat was on a wellness plan(she didn't even bother to check before trying to double charge me, and I almost let her bc I didn't know what was going on).nI was told to wait 10-15 minutes for the urine test to be done. However, after 50 minutes, I went to ask if the test was done yet. They told me they hadn't started and that they would do it now. If I didn't ask, I probably would have waited there all day. The lady was condescending said it was bc I didn't book an appointment, but the vet literally told me to drop off the urine sample any day during business hours... and I was there because the vet wasn't able to do a urine sample on my cat the other day... at the appointment I booked.nnIn addition, the vet from the other day wasn't even there, and they just gave me some UTI medicine and no diet advice. The lady who explained to me the UTI medication forgot to mention some key information(which I didn't find out until later when I ripped off the prescription label on the box... that was stuck right on top of the directions hidden underneath it.nnMy experience here was absolutely unreliable and unprofessional and drove me to write my first Google review. I feel like we've been scammed of our $400. Honestly feels like they're trying to get money out of us rather than curing our cat.n0/10 experience. Plus my poor cat is still having issues peeing.

I got my little dog Bella from the Dallas SPCA July 5, 2013 I put her on the Banfield plan and they have taking care of her ever cents I am very well pleased with Banfield.

BANFIELD IS NOT A REAL VET. I am begging anyone who is considering using Banfield services to run far, far away. No matter what financial situation you’re in, you will pay in the long run by picking them. We took our cat in June because he was very badly bloated. They told us he was just constipated and prescribed stool softeners and an $80 bag of special food. We trusted them and took their word. After two weeks, we called again, as nothing had changed. Again, we were told they didn’t want to take action because it would be too stressful on the cat and told us to come pick up more stool softener. Again....it didn’t work. In the interim, I switched him to wet food to keep him hydrated but the bloating only got worse. Now it’s August and I’m just now finding out he actually has megacolon that will likely require surgery. I can’t help but think if they cared enough the first visit, he could have avoided all this pain...that he never would’ve got here.nnI am disgusted that you saw opportunity in my cats suffering to get me to sign up for the most expensive plan you have and extend my contract even further. I’m disgusted that the vets do not care at all about the animals they see. I’m disgusted that there’s no “out” from these terrible services, aside from paying out the remainder of my plan (couple hundred dollars). I’m disgusted that I’m stuck with Banfield and can’t get my cat the real treatment he needs. I’m disgusted that the employees of this company are complicit in animals suffering and help facilitate the continuation of a subpar excuse for veterinarian services. Please, if you love your animals at all, do not come here...do not pick Banfield.

Overly priced, long waits, upsell every service offered. They tried to over inoculate my dog.... only reason I use them is convenience. But the cons outweigh the pros in this instance. I will be taking my girl somewhere else.