BluePearl Pet Hospital

I spoke with Ciara on the phone this morning and she is truly a precious angel. She is so kind, compassionate, and understanding. She wasn’t rushing me off the phone, she calmed me down, and she listened intently to my concerns, and you could just tell that she really cared about helping me and my puppy. I wish all receptionists were like her and I am forever grateful that I called and spoke to her.

BluePearl was absolutely amazing. I am from Florida and I drove in. My dog got sick on the last leg of my car drive. Not only did they answer my call and my questions but they gave me good advise on what to do and when to come in. There emergency price is very good. I went at 9:30 at night and the techs and doctor were alert, kind, caring, and compassionate. One of the techs even had the same breed as mine! I am very grateful for them, I’m sitting here with a dog that feels so much better. We are enjoying our night cuddling. All thanks to BluePearl.

Yesterday was my first time vising an emergency vet with my dog and BluePearl was the first one I could find open. Dr. Smith was so nice and clearly explained what she found, instructions for the medicine she was prescribing and the next steps I needed to do as a follow up with my primary vet. Great customer service from the whole team including the sweet tech helping with curbside, took only about an hour total from check in to vitals/evaluation to check out and the price was about what I expected. Thank you for taking care of my sweet pup!

During one of the most scariest moments of our lives, the team here at Blue Pearl was phenomenal. Our fur baby was in critical condition when we arrived and had to stay overnight. Through it all, our puppy was in great hands. From check in to check out, the team kept us informed the whole time and kept this dog mom from losing her mind. We can’t thank the team enough!

My husband called because we had dropped a pill and he ate it before we could stop him, we just wanted to make sure the medication wasn't dangerous. The receptionist informed him he would have to call pet poison control line. Which was going to charge us $75 to speak to someone. When I asked him if he told the receptionist that our dog has been a previous patient he said no. I had called another after hours vet and they stated that because my dog had never been a patient there that legally they could not give me medical advice. I understood their reason,, because it was explained to me, they suggested calling a clinic that he had been a patient at before. So, I called Blue Pearl back hoping that being a previous patient would make a difference and allow us to speak with a vet. When the receptionist answered the phone I explained that my dog had been a previous patient at blue pearl and explained the situation. She was extremly rude and told me that she had already told my husband to call the poison line. I just wanted some advice and reassurance. If it had been emergent I would have immediately brought him in for care. However, there was no compassion or understanding from the receptionist just rudeness. I will not be a customer at this location. Receptionist are the first point of contact for people who are concerned and fearful for their pet's life after hours. Blue Pearl should make sure their receptionist are more understanding and compassionate towards their customers.