Map
Detailed Information
- Place Types Veterinary care
- Address 288 Newbury St, Boston, MA 02115, USA
- Coordinate 42.3488403,-71.0844872
- Website https://backbayvet.com/?utm_source=google&utm_medium=organic&ut
- Rating 4.7
- Compound Code 8WX8+G6 Boston, MA, USA
Openning hours
- Monday 7:00 AM – 6:00 PM
- Tuesday 7:00 AM – 6:00 PM
- Wednesday 7:00 AM – 8:00 PM
- Thursday 7:00 AM – 6:00 PM
- Friday 7:00 AM – 6:00 PM
- Saturday 8:00 AM – 4:00 PM
- Sunday 8:00 AM – 4:00 PM
Photos
Reviews
STAY AWAY! This vet has four inexperienced first year vets on its staff. One of the vets diagnosed early stage kidney disease in my six year old dog. I brought the dog to my old vet who has extensive experience and who is highly regarded in the community. He thought the test they had used was unreliable and that they had not run a proper blood panel to determine the presence of early stage kidney disease. To be safe I had him retest my dog and he ran a proper blood panel and tested the dog's urine. Everything was normal and there is no evidence of kidney disease. These people had me scheduled for follow up tests and were recommending an expensive MRI. It is clear that they were just sticking their hands in my pocket. I asked the Medical supervisor at Back Bay to consult with my vet and he told her that her testing was faulty. She then told me that he agreed with her diagnosis which was just a lie. I spent $400 at Back Bay for the misdiagnosis and another $350 to confirm that what they told me was wrong. They still have not taken responsibility for their errors.
My beloved cat, George, had been losing his appetite and not acting like himself, so after a recommendation from my friend I brought him to Back Bay. Never have I found such exceptional veterinary care. They were warm and caring and I felt completely comfortable leaving George with them since I couldn't come in because of COVID. They promptly diagnosed him with diabetes and kidney issues and he is feeling so much better.
My dog has a history of heart valve complications, and needed emergency care while on a trip to Boston from Seattle. The staff and vets here were incredibly accommodating to the new patient and provided exceptional care! Would highly recommend.
Their online vet service to purchase pet food is not reliable at all. They already left me three times with no food for my cat, even though I’m enrolled in auto ship, because they were unable to fulfill my order but they haven’t warned me nor called me nor emailed me. I had to chase them every time. Now I’m again without the food, that of course they have my prescription linked to this place so I cannot go anywhere else to buy the food and my cat has kidney issues so I don’t even know how I’m going to feed him. They just could not care less about it, they are not responsive at all.
It is my first ever review on anything, but this place deserves all the credit. I can't say enough how happy I am with my experience. I brought my cat today to get the Veterinary Health form required for a domestic flight. All the staff was super nice, caring, and informative. Before the visit, they gave me all the tips to make my cat’s visit as fear-free as possible. When we got there, due to COVID, they weren't allowing people inside, but the process was very smooth. I got to talk with the doctor on the phone during the examination, which was nice and informative. They even translated my cat's previous medical history, which was in Turkish, and provided me a letter to give to the airport staff in order not to have difficulties there, not upon my request! I've never seen my cat so calm after a vet visit. Highly recommend!
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