Boston Veterinary Clinic | Brookline

The staff here was very patient with my anxious little dog with a kind of extreme trauma background. This pandemic has made a lot of things harder but I was relieved that I could still get reliable veterinary care for one of my best friends in a timely manner. I'm hard of hearing and the staff was patient and professional talking to my girlfriend who was doing most of the telephone interaction. The prices are also pretty reasonable on top of that, I would def recommend them to people new to the area looking to establish regular veterinary care.

Awful experience. During Covid you can’t go inside so you call when you arrive and they come out and get your pet. Many businesses have been doing this for months and it’s a streamlined, simple process. I arrive 20 minutes early in the August heat, and could not get a hold of them. I tried calling multiple times and they would not answer the phone, so I left voicemails. Finally got someone to answer two minutes after my appointment started who said they were still finishing up with a previous client and would call me when they were ready. I tried again after 20 minutes to which they told me they couldn’t find me when it was my appointment time and I would need to reschedule. I told them I would not reschedule because I was here at my time and the reason I’m here is a medical emergency; in fact I drove a far distance to come to the only one of their clinics that had an available appointment. The doctor got on the phone who didn’t understand why I was upset. Told her I’ve been here for almost an hour waiting, I heard her re-ask the receptionist what happened. It appears the receptionist lied to the doctor saying that she could not find me, when the truth is she never called me back even AFTER she knew I was outside waiting. I did speak with her at 9:32 when I called, and when my appointment was at 9:30. That was when she told me I would need to wait longer, and told the doctor she could not get a hold of me - leading the doctor to tell me I need to reschedule.nnThey finally took my dog in, they called me with which test they want to run but nobody had a conversation with me about the symptoms my dog was even experiencing. I asked how they can know which tests to run without asking me what’s wrong with her, to which we went ahead and had the conversation then.nnI’ll never return to this clinic. I understand that appointments can be challenging, but the disrespect of lying to the doctor and saying I wasn’t there because she forgot to call me is unforgivable. This left me outside with the dog in August heat for 30 minutes, and then me personally outside for another hour sweating while they tried to fit my dog in between other appts. I can handle logistics challenges, but the disrespect was unprofessional, the ability to diagnose without asking about symptoms is concerning, and that is the reason I will never return and would advise others to go elsewhere. There’s lots of good vets in Boston.

I've had a really terrible experience at this location. I've gotten 10+ days of runaround after my puppy was diagnosed with a parasite. The team answering the phones clearly does not have the expertise and also did not update my file after our conversations. I received conflicting information about the symptoms and treatment so now my puppy has been sick for over a week without medication. They also were unwilling to transfer/send out a prescription when I was out of town. Just really lousy communication overall. Once I finally got the prescription they didn't even provide instructions with how to administer it.nnI sent an e-mail to BVC laying out my concerns about communication. I expected someone to follow up to discuss or explain the situation - instead they just sent me my puppy's medical records without addressing my e-mail or apologizing in any capacity. A really baffling experience overall.nnUpdate* The owner did follow up which is encouraging, but my issue is with the day to day staff that clients would be interacting with

The assessment by Doctor Brian was incredible! We take dog parenting very seriously and he gave us exactly what we wanted with a full and thorough examination!

Super friendly and very informative staff. They sooth all pet worries.