ACWORTH FLOWERS & PLANTS

Wonderful local business. My order had an issue, but the owner Elaine made it right. Please support small business! ud83dudc90ud83dudc90

Hayley took my order at 4:14 pm and was able to deliver the same day. She had great recommendations for different options. The flowers she arranged were beautiful and fresh. We will use them again for more special occasions.

These ladies were the nicest and most understanding people I could have done business with. Admiting I was late they still took care of me and provided me with a cool affordable vase to put all my flowers in. I recommend comin to this great store in this little town if you need flowers.

TERRIBLE!! Acworth Flowers was supposed to deliver a bouquet for my daughter’s 13th birthday to make it special today! Nothing delivered and the answering service has no record of my order yet I have the confirmation email!! I am SOOO MAD and incredibly disgusted with this flower shop!! Do not EVER ORDER from this place! They are pathetic!! I had to give them 1 star in order to rate this TERRIBLE business!nnBTW....they already charged my debit card without shipping their product! Completely ILLEGAL!!

Why is there not negative 5 stars?nI don’t even know where to begin..my hubby bought me a dozen red roses to be delivered to our home as a surprise while he was out of town a few days ago. They were delivered to the wrong house(thank God my neighbor and I are close) What came, unbeknownst to me, was some cheap(I know my flowers when bloomed)thrown together arrangement with THREE pink roses, and a bunch of green leaves with some(as I know now) Eucalyptus budsud83dude44.nOne of the eucalyptus bud stems fell on the floor just from carrying it from the door to my kitchen table, and my dog got to it. I immediately called Elena at 4:56PM (right when the flowers arrived) & she told me to send an email of the pic of the arrangement and that she would get back to me. I told her that my dog had eaten it/gotten a hold of it!!!nElena didn’t have the decency to tell me that she closed at 5:00PM so while I am frantically waiting to hear back from her, after 15 minutes I called back just to reach their 24 hour service who could not help at all.nIn COMPLETE PANIC, I rushed my baby to a 24hr hospital (please keep in mind that she is a teacup Chihuahua) and this is very traumatic for her. I had to pay over $1000 for the visit, tests, etc ON MY DIMEud83dudc4fud83cudffcnElena never called me back, nor emailed me back until the next LATE morning & her reply was “ask your vet that question, it’s eucalyptus buds”..??ud83eudd2fnMy husband had them delivered as a surprise to me and I didn’t know they were supposed to be roses. When he gets home he asks me if that is the flower arrangement that was sent to me and I replied with yes…HE WAS FURIOUS by this point.nI have demanded my money back and have STILL not even had a reply from Elena stating what they need from me exactly to get our money back. Elena finally responded days after (yelling in all caps) that she looked through the system and could not find anything under my name, but yet when we spoke the day they were delivered, Elena pulled it up just fine and said it was a various/florist choice and didn’t know what is was..?? YOUR THE FLORIST ELENA!nPLEASE! If you need to use a florist, pick another, pay that extra couple dollars to get the right thing that you want that has a mustard seed of customer service.nI know MANY people that have used Elena and have not gotten the right arrangement, not have it delivered the same day, and now my experience just tops it all I think!nIf I would’ve known the company my husband was using I would have told him absolutely not!nIf I wanted to completely embarrass Elena to the point where nobody would ever use her again, I would put the screenshots of the emails up, but I have some decency in ME.nIn my mind, my dog could’ve easily died and Elena did not even have the decency to tell me she closed in 4 minutes or would not be able, aka, DID NOT FEEL LIKE getting back to me until she felt like it, after I JUST talked to her on the phone about the whole situation with my TEACUP chihuahua.nAnd as I stated previously, I am still waiting to get my money back and this has been DAYSSS AGO!nTHE MOST HORRIBLE AND SCARY EXPERIENCE I HAVE EVER HAD WITH ANY BUSINESS!!!nnUPDATE: 3-29-2021 I just FINALLY got Elena to get on the phone to give our money back, Elena LITERALLY SCREAMED at me, & told me “it was not her responsibility to return our money” & it must be a land line bc she slammed that phone down as hard as she could in my face while I was in the middle of just asking how to get our money back..NO EXAGGERATION, Elena just literally SCREAMED at me and slammed the phone down..nThe bank is now refunding our money bc I recorded the conversation audio(told her it’s being recorded) & emailed it to them with all the emails. Also, I sent the emails and the voice audio to the 24 hour vet we had ZERO choice in going to & he has agreed to return 3/4 of our money. All this over roses I didn’t even receive. PLEASE, use someone else who has a mustard seed of customer service. Sad…