Acres Mill Veterinary Clinic

The staff at acres mill have always been amazing- front desk (Eva), docs (Dr. Stewart), Kelly for grooming, and Casey as our tech. They have taken care of our babies for over 8 years. Highly recommend them. They are very professional and love our pets as their own

Acres Mill is by far the best vet I have ever experienced. Their level of professionalism and caring for my pets is unmatched. My entire family trust these wonderful people with all of our fur children.

I called in asking to schedule and appointment for the ONLY day I wasn’t working. The woman who was trying to schedule me basically said my dog needed to be seen ASAP and I need to bring him in the next day based on the symptoms I described (vomiting, constipation).nnI tried to tell her I literally work every day except for the one I asked to be scheduled for. She still insisted I take him in the next day.nI gave in and she put me down for 12:30. I asked someone to take him for me because of my jobnnThat day I dropped him off only for them to come to my work telling me he was denied his appointment because the office said it was 12:00. I have proof of the confirmation at TWELVE THIRTY. All this stress for them to completely switch up on me.

My puppy had an 11:30am appointment, we arrived at the Acres Mills Vet. at 11:00am. I called spoke to a tech to let them know we arrived and was sitting in the parking lot, (they are doing curbside service); I see the tech assisting other customers bringing pet and paperwork in/out of the office. 1 hour later (12:00pm) I’m still waiting to be seen, needlessly to say there were other people coming to the office after me; the tech walks over to help them. When I call inside and ask if everything is okay and tell them that I have been waiting in the parking lot for an hour. The tech says “oh, I thought you said you were running late” . WTH are you kidding me??? I am sitting in this small parking lot for an hour, in a big black SUV...the reality is I was being IGNORED and LOOKED PASSED. I call to speak with the doctor, the tech puts me on hold so long I hang up.

We’ve been taking our dog here for the last 4 years. They are wonderful here. My dog has serious anxiety regarding the vet and they do so well with her. They are always able to get her in for an appointment quickly. Pricing is very reasonable. Would recommend to fur parents. ud83dude0a