Porter Square Veterinarian

Great veterinary clinic. I've only had excellent experiences over the last 4 years. My only gripe is that they should text or email when prescriptions are ready.

I have a new puppy but lots of experience with vets when I was growing up with dogs. First, the positive. Our vet seems really great: compassionate and attentive in addition to being a skilled practitioner. Now the bad: some of the front office staff are insufferable.nnExample. I ordered heartworm medication from an online RX, which required vet approval. Approval was declined. I called to find out why. At first the office staff told me I ordered for the wrong weight range (too large for my puppy). I explained that my giant breed puppy was at the top end of the smaller weight dosing range last week (21.4 lbs, dosing range 11.1-22.0 lbs), so she will easily be in range next month. Staffer= insisted she had already canceled the order, and that I should order for the smaller weight range for which they have official record. I said that position was ridiculous; my giant breed dog has almost certainly already grown into the next dosing weight range (22.1-44 lbs) and asked to speak to the vet. Put on hold. Staffer came back to ask for my message. In short I said the instructions to purchase the smaller weight range were ridiculous. Hold. Staffer came back to tell me that the order had been canceled because my dog will outgrow the larger weight range I ordered within 6 months. Wait, what? First I am told that I need a smaller dose, then I am told the dose won't be large enough? Further, there is an easy remedy for if my dog does outgrow the weight range: double the dose. Looking at the concentrations of the active ingredients in the medication between the weight classes shows that they double. Easy fix to the possible problem. Did the staffer suggest it? Not at all.nnSo my assessment is this: come for the vets but be aware that some of the front office staff should not be dealing with customers.

I am extremely satisfied with Porter Square Vet's service. Even during the pandemic, they are so reliable, quick to respond, professional, and kind. From the front desk to the vets, everyone is so competent and receptive to your needs. I particularly had the pleasure to work with Dr. Parker for an international pet travel certificate to travel during this particularly challenging time. My destination had particularly difficult requirements with a very tight schedule and both Dr. Parker and the front desk were always so prompt to respond and so helpful in every way imaginable. I always felt like my cat and I were in good hands. They made an overall really cumbersome process much much easier and less stressful for me. I recommend this vet and these hard working professionals to absolutely anyone and everyone!

I used to be a huge fan of this clinic and have been going here for over ten years. The doctors are great, if you can ever see or talk to them. It seems lately that the job of the front desk is to make that as difficult as possible while being incredibly rude and insensitive along the way. The number of times over the past year that I've been confronted with utter indifference, if not open hostility, means that I've had to make the decision to take my dogs elsewhere. This is unfortunately what happens when there is a lack of competition, and I sincerely hope another clinic opens in the area soon. Until then I'll be driving 30 minutes out of my way to get better and much more responsive service.

Everything you'd want in a vets. It's a little further away for me than others, but they've earned my trust and that's priceless.