Animal Emergency Clinic of The Hudson Valley

I don't often write reviews, but feel compelled to after the incredible experience I had here.nI brought my dog in in the middle of the night after she'd had cluster seizures. She has had them before but this was a pretty bad episode. She spent two nights here being monitored and stabilized. She was discharged once she was seizure free for 24 hours.nEveryone I interacted with throughout her stay - from the technicians who answer the phones and come outside, to the doctor who I spoke with several times - was incredibly kind, patient and thorough. Very smart with a good bedside manner. It's a scary experience to have to bring your dog to the emergency room in the middle of the night, but the service and attention my dog received made me feel reassured that she was being well taken care of.

I’m sure they practice fine medicine. But their euthanasia protocol is very poor and insensitive. Especially in this pandemic. Family dog of 10.5 years needed to be put to sleep recently. Only one person allowed to actually be there for their dog to be put to sleep... I understand the circumstances, but that is just not acceptable. I know plenty of other emergency vets, even regular vets that allow up to 4 people into the room for those precious last moments. Onto my next problem, the person who came out to get him from the parking lot seemed like it was his first day, walks up to 3 crying people and a dog and doesn’t say a word besides “this is [dogs name], I can take him inside.” Where is your empathy? Not one “I’m so sorry.” Don’t work at a vet or help with euthanasia’s if you don’t have an ounce of empathy in your body. This was the worst, hardest day of my life and the least you could do is make me feel like you actually care and that it isn’t a business transaction for you. Next problem- you get put in a regular old exam room, the dog is wheeled in strapped to a gurney (when he could walk just fine) with only a thin blanket on it. His last moments are supposed to be comfortable and peaceful, not some cold bare room where he’s strapped to a rolling table... last problem-the vet walks in and pretty much goes right for his catheter and starts giving the drugs, could you give me a minute to say goodbye? Then kinda just confirms he’s gone and walks out, no “I’m so sorry for your loss” or anything. My god... such poor handling of euthanasia.

Highly recommend. Vet was extremely knowledgeable spot on with his diagnosis. Downside was the long wait, but to be expected during an emergency visit during the pandemic. All and all would definitely bring my dogs to this office again in an emergency.

Each and every person at the clinic was caring, kind, and professional. Dr. Z came out at each stage to show us test results and explain what the next step would be. We as pet owners are so lucky to have such a great pet ER to go to when our regular vets are unavailable.

Everyone was friendly and courteous. I felt confident the doctor was knowledgeable and sensitive to my situation. The treatment was professional and very affordable! As a new kitty mom, I was offered lots of free advice and support. I hope I never need it again but in an emergency, I will not think twice to visit the Animal Hospital in Kingston! Many thanks to the staff! Here's Princess Jasmine who it turns out is a male ud83dude06 and an interesting moth that parked itself on my car while visiting the hospital.