Veterinary Specialists & Emergency Service

Having to do what's is right for your pet is one of the hardest things to do. The staff here is the best and Doctor Somalia is one of the most professional competent people you will ever meet.nnThat said, I will say that I did feel that there was a disconnect with regards to price. On one hand I really appreciated all the effort for informed consent with regards to billing, this was excellent. However how I was initially invoiced was opposite of the initial call price review, leading to some frustration I could have dealt without.nnThankfully upon discovery of this, the facility did in fact honor its previous price commitment and with the excellent interaction by Doctor Somalia I left extremely happy and relieved. Since price is so important I think this is an area that could be improved upon because really this is a high class top facility and everyone here has a Genuine Loving care for animals and this is very comforting and important. The added bonus was the sympathy card that arrived today with my pets Paw print. I want to thank all of you who helped me with Huxley, he will be missed but not forgotten and I wish all of you a safe and healthy 2021, Robert A.

UPDATE - I received a call this morning regarding my review below. It seems that I was given incorrect information when I called about Henry's incision opening back up - I would have been able to go back and have his wound looked at for no additional charge and if determined it was their fault for taking the stitches out too early, then I would not have been charged anything. Jenna apologized for the mistake and to make it right they reimbursed me for the amount that I had to pay my regular vet to get Henry fixed up. I truly appreciate that Jenna followed up with me and made this right. Jenna assured me that they would be making sure the staff member who gave me the incorrect information was made aware of their mistake so that this does not happen to someone else in the future. Thank you for handling this is such a professional manner.nORIGINAL POST: My whippet Henry ripped his side open on a Sunday and I took him to animal emergency. They did a good job of patching him up, I have no problem with that. My total was $911. I was told to bring him back in 10-14 days to have the stitches removed which I did. The next morning the wound had reopened. When I called them they said I could bring him there if I wanted, but that this would entail all new charges for whatever they had to do. This is outrageous - they are the experts and they decided he was ready to have the stitches removed but it turns out they were wrong. If it was something I had done I could understand it, but it was their mistake for not realizing it was too soon to remove the stitches and they should have fixed him up for no additional charges. I ended up taking him to my own vet and they took care of him, even giving me a discount because they felt bad for how we had been treated. They should stand by their work and if it turns out they made a misjudgment then they need to own up to it and make it right without charging me additional fees.

They are amazing and basically angels here. The first time my German Shepherd was having a seizure and they knew what to do were so calming and empathetic yet saved my dog. My new puppy had a reaction to a vaccine and again they calmed me and were super knowledgeable and patient! Thanks from me and my son for helping our family human and dog!!!

I called last night to see if they could take a look at my Rabbit who has an injured leg. I was told no one would look at her, much less treat her, but they would be happy to discuss euthanasia. After going to Cornell, we have pain medication for her and are awaiting the Small Animal team there to look at her scans and let us know if her injury can be medically managed or if it will need surgery.nnHow heartless does a Veterinarian practice need to be when their first instinct is “we’ll be happy to put your beloved animal down” rather that assess it? I will happily drive two hours to Ithaca instead of wasting a moment of my time calling this practice.

I am so very grateful for the quality of care, compassion, and customer service each and every one of the staff gave to our Sofia. Sofia's illness was rapidly diagnosed and treated by Dr. Araki. I was given updates which helped me to feel more at ease with the ongoing progress of her hospital stay. To be separated in a time of need for Sophia, this wonderful group of dedicated veterinarians, and support team kept me informed, never rushed me and always spoke with compassion. Thank you all for being an amazing team, especially Dr. Koch and his team.