Dickin Memorial Animal Hospital

I can not stress enough how much I love this place! We transferred from endless mt care during the middle of the lockdown mostly because they were recommended and endless couldn’t get us in (even though we had brought our dogs there for years ! Dickin got us in and gave extraordinary care even during such trying times. Since then the care has been prompt and amazing , especially recently we had two unrelated emergencies with our dogs within a couple of weeks apart from each other. They were able to get them both in, after talking on the phone and sending pictures back and forth and handled them so amazing and fixed the problems without further questions or procedures that they did not need as well as AFFORDABLE! We didn’t have to take out a second mortgage ! They care about the animals and not just the money !nIf you can get in with them, (I don’t know if they accept new patients currently) I HIGHLY RECOMMEND

It is with a heavy heart that I write this review. We began with Dickin when our dog was a puppy ten years ago. It was a small office with just Dr. Beaulieu and we received outstanding service - she was kind, compassionate and professional. The office was small enough to do everything right - including handling their own emergencies (a HUGE plus to anyone who’s ever needed a vet after hours). When you called the office, they all knew you and you knew them.nA few years ago, Dr. B decided to expand and create a huge pet hospital/hotel in Endicott and that’s when her perfect business model went down hill. It began with massive staff increases - faces you’d never seen before and they changed all the time... phone trees instead of a person answering the phone... appointments made 5 to 6 weeks out (unless you want to pay the emergency fee and they’ll squeeze you in during business hours only)...waiting areas and rooms clearly not cleaned often enough... dog waste left on the edges of the parking lot...phone calls not returned... THIS IS THE NORM NOW. Although we weren’t comfortable with this, we stayed because of one vet there - Dr. Karaline Tripp. An amazing vet who really cared, but has since moved on to Ithaca. We gave Dickin another chance, and boy am I sorry we did.nnYesterday, after two office visits and numerous unanswered phone calls and emails concerning an ongoing issue with my dog, I finally emailed her to ask what she advised we do next. I respectfully outlined my frustrations with the lack of communication and simply asked if she could call me at home, since I’ve already taken the dog there twice and had to sit in my car and wait for my two minutes on the phone with her. What I received back was an astounding disrespectful, unprofessional, highly emotional, sarcastic email. No apology for not communicating with me, no rational attempt to help with a medical situation - just over-the-top meanness. She told me to “go sit in someone else’s parking lot” and “find another vet”. Then she emailed me my dog’s records. I guess there is a reason they call her Dr. B. She’s apparently gotten far too important to actually care about her clients - or maybe it’s just the almighty dollar she cares about?

I’ve been bringing my Labrador and fuzzy cat to Dr Tripp for 4 years now. Hands down, the most empathetic, knowledgeable, non-price gouging veterinarian I’ve ever had. My dog has had 2 TPLO repairs and a number of other issues and the service has been nothing shy of stellar. Dr Tripp always takes the time to explain, offer options, and is accessible should anything come up. I see she has left the practice?!? Where to?! She will be sorely missed!

We drive 35 miles to go to this animal hospital. Their staff is so caring and accommodating. We followed Dr Zieber there and are very happy we did.

Courteous staff even during this crazy pandemic. Still offering great care for my pets!