Pecos Valley Production

Before today I've had nothing but good experience at this location. However today I ran into an issue I thought would never happen. I placed an online order after I picked it up I realized I was missing 4 grams. I called in to let them know. The lady that picked up the phone seemed very unsure that this could happen however she let me know I could go back and they would review the cameras. Once I arrived the girl that came outside (I wasn't able to get names) was very rude about the situation. I let her know I had spoken to someone on the phone, yet she still insisted that this was not there mistake. After arguing further she finally agreed to take the bag inside for further review. After a bit of waiting another very wonderful lady came out and explained the situation and apologized. She handed me everything I was supposed to have gotten. When I asked for the other girls' name, she said she would send her out for an apology. This is what topped it all off, she came out with an attitude and barely spoke to say sorry and then walked off. As I said this is the very first time I've had any issues, but the way the girl argued about it was wrong. She made a comment about being able to lose their job for not giving patients all their medicine and that was a main reason they wouldn't make a mistake. Yet this is where we stand. Most of the people there know me, and will not be seeing my face there anymore.

I don’t have much to say besides I won’t be back to this place considering the very awkward customer service and the workers didn’t tell us much about any products until we kept asking questions. Even then, some of the workers didn’t know what they were really talking about. We are from Cali so we know good weed and good customer service. I didn’t catch any names but they were all woman who need to work on their customer service and product knowledge. Anyway, besides that... you can’t even look at the flower or smell it, so you kind of just look at the menu and decide what you want to take a chance on.

I've been to Pecos Valley in Roswell & Alamogordo 2 of the best locations so far but not this one. I'd much rather deal with Ultra Health or Pure Life after today. I put in a order and have been waiting longer then the people standing on the sidewalk. Just for them to tell me they can't find my order put another one in. Totally disappointed. Can't wait for Green Leaf to open.

First time ever going in. Very clean and amazing staff! Miss Michaela is the absolute best! Friendly, energetic, and knowledgeable. Super impressed and i will definitely be coming back

Placed an order today. Never got a confirmation. Called the location. They’re closed. I love pecos valley.... but apparently I have to love other dispensaries on Sunday. They probably just lost a great customer.