Penbay Veterinary Associates

Very disgusting service. My elderly relative has brang her two dogs here for years. Always putting her dogs needs before her own needs. This veterinary office prescribed one of the dogs medication for breathing that this dog will have to be on for life. This dog has been on this medication for years already. This elderly relative ran out of medication for her dog and needed a new prescription, she called the office and they told her the only way they would be willing to renew the prescription is if the dog was brought in for a check up and could only get her an appointment for 4pm. My elderly relative lives on an island where it is an hour and 15 minute ferry ride one way the last ferry running during the winter being 3:30pm. This relative has no vehicle and would have to get a taxi then be stuck on mainland for the night with no where to go during a pandemic. She is on a fixed income and would not be able to afford to pay for the vet visit, the medication, the ferry ride, a taxi, and a motel room to be able to get her beloved dog the medication she needs to be able to breath. She explained this to the vets office and they belittled her and more or less told her she shouldn't have animals if she can't care for them. Like I said before this is not the case and she has always put her dogs needs before her own. This is terrible service and shows this office cares only about the money not the animals they are treating. Luckily another vet was called and notified about this incident and was utterly disgusted and called the dog in her needed medication along with 5 refills. Beware if you love and care about your animals consider bringing them elsewhere.

The staff was so considerate and kind. I had to bring my little beagle in last minute and they were very accommodating. Puppers is doing much better thanks to their care!

Everyone genuinely cares about your pet. Dr. Kate Pierce has been a steady guide through the lives of two dogs. I feel well informed and supported in making decisions about my pups.

Doing well in this time of COVID. Visit was well choreographed. Communication as to when to pick up the pet was as appropriate. Each of the staff members I interacted with were caring and provided excellent information.

Thank you for getting me in same day. I was so worried about my dog. Much appreciated!