Alford's Flowers

My Son had me order flowers for my DIL a just because gift to show appreciation and love to her for being a great wife, I ordered them for same day delivery And paid online. Later on I called my Son to see if they had been delivered and he said no but they called her to see what time she wanted them delivered. I was fuming why not call me!!!! the customer and ask that question? They do this all the time Deliver floral arrangements that are surprise gifts for people so!!!why would you call the recipient? What about the element of surprise? They didn’t deliver the flowers she went and picked them up because they called her the next morning and Said that they were short handed but when she went to pick them up she said there were 7 people working there. I called and spoke with the owner who hung up in my face and when I called back she said that she thought i was done talking. We tried to do business with a local flower shop who did not care that we had a bad experience I guess it doesn’t matter losing this customer, business is so good that bad service with one means nothing. If i could give -10 I would. I DO NOT recommend this flower shop because the owner doesn’t seem to care about delivering good customer service. Please REFUND that delivery fee. SOMEONE PLEASE OPEN A FLOWER SHOP THAT CARES ABOUT ALL CUSTOMERS. The only reason I gave 1 STAR is because you have to enter at least one to be able to do the review.

Great merchandise & the friendliest staff around!

The loss of a loved one is very difficult to handle especially when your in another State and unable to travel to the memorial services. So, you reach out to a local florist and hope the arrangement will help express your loss. I choose the perfect arrangment and added my sincere condolences to the card. Still my heart was heavy and ask for a photo of the arrangements be sent to me as a keepsake. I was ensured this request was noted on my order. Needless to say, I didn't recieve a photo and now wonder if the arrangement I choose was ever sent. I didn't recieve a confirmation of delivery either. I thought my photo request was reasonable. Just sad.

Did my whole order over the phone worker was very nice positive attitude and made sure I got everything I was looking for will recommend them for anyone to go to for flowers!!!!!

Usually when I order flowers from here they are very beautiful, but I ordered some for my mom for Valentine’s Day and they were quite wilted. The flowers smelled great, just weren’t as pretty as I’d hoped.