CARE Veterinary Center

The staff here are all superheroes. One can only hope you never have to bring your pet here but in the event where you do... this is a place I would feel safe doing so. The care, the urgency, and the compassion shown here by the amazing hospital staff... is truly indisputable. You should feel confident your pet will be in good hands at CARE. Even with all the chaos that is happening around them the staff remain calm, professional and friendly.

I recently moved to the area and was limited in where I could take my cat for an emergency vet visit. A couple of the local vets recommended CARE. It was a 6 hour wait because there were other animals that needed immediate attention. I expected a wait, but I was a little frustrated that it took almost an hour to discharge my cat after the vet saw her. Other than that, everyone was really great and professional. Dr. Spiller addressed all my questions and talked me though everything. I especially appreciated that Dr. Spiller called the next morning to check in and give an update on the x-ray results.

I had to put my senior dog down last night and you guys were awesome! Care handled things in a VERY personal in a professional manner. This was the hardest thing I had to do involving a pet and Care made the transition easy and memorable! I will definitely put the word out there.nnThank you so much for your help. ❤nnTina (Echo's Mom)

Normally I don’t add reviews to Google, but I took my pet here yesterday and I was unimpressed by their bedside manner but their transparency, specifically with the charges to my card.nnI understand in Covid times it’s difficult to have a conversation about services because updates are over the phone, but why on earth are there no line items on the invoices sent after you pay?nnI was told over the phone what the services would be and I consented. I was emailed a receipt minutes later with no line items referencing individually the cost of each service. I was then “refunded” services when I went to pick up my kitten. I asked what services were being refunded and they were all services I never consented to when my card was charged the first time. If this was made in error, I would have appreciated transparency. Both invoices for payment did not specify what I was charged for so we’ll never know.nnIn my opinion, it is the responsibility of the organization to create an empathetic and transparent environment when you are positioning yourself as an advocate for animals. The way events transpired yesterday did not instill confidence and trust which is what you need in an emergency with your fur babies. I will not be going back.

My dog Lilly received exceptional veterinary services and compassionate care from everyone at Frederick CARE Veterinary Center. She was in acute renal failure post splenectomy, when our local vet made an emergency referral. Dr. McConnell, Dr. Pera, Dr. Gellasch, and all the other Veterinarians are part of a wonderful team. The entire staff was available 24 hours a day to answer my questions and concerns. In spite of their good care, Lilly did not survive. They gently led her out of her suffering and I am forever grateful.