Ridge Lake Animal Hospital

I don’t believe that there are words to truly describe how appreciative my family and I are of Ridge Lakes level of service and care. I called on Thursday to make an appointment for what I thought was bad eye irritation on my guinea pig. I was able to drop him off the following morning. Dr. K called about three hours later to inform us that our guinea pig would have to lose his eye, and that he could squeeze him in that day and that we could pick our little guy up in the evening. Evening came and Dr. K called to tell us that he thought it was best out guinea pig went home with him for the weekend because of their slow recovery. We were not expecting this level of service. The fact that the doctor was willing to take our guinea pig to his personal residence to ensure safe recovery is amazing. This place deserves more than 5 stars. I am so happy I found a place close to home that can care for my pets’ needs.

I absolutely love this office.nI don’t have any exotic pet locations near me so I drive to Woodbridge (which is only like 30-45 min away) to have them see my rats.nThey are always friendly, professional, prompt, etc. They take amazing care of my little fur babies too!nThe prices aren’t outrageous like some other vets (especially exotic vets).nThe veterinarians are amazing. Very knowledgeable and if we come across an issue (like one of my rats not taking to a medication) they research to find answers/alternatives.nnHIGHLY RECOMMEND. Seriously.nnI love them so much I sent a Christmas card.

Took my pet rat here to get checked out due to an increase in showing signs of pain and stress as well as a lack of activity. I was at first pretty happy with the responsiveness of the vet. Didn't have to wait too long to get him taken in, got solid answers. I had an exam done and scheduled an x ray as well as blood work. This was in January. I got called back for the results of the x ray and was told that the blood test results would be in in a few weeks. I was called back in February only after I wrote in an email requesting the results as well as updating on status of my other rats and asking a few questions. I was told on the phone by a technician that they couldn't read the results and that the vet had tried to call me to give results previously which he definitely did not. I had no record on my phone of such a call taking place. I told them an email response would be fine if he couldn't get around to calling me and now it's been more than 8 weeks and I still do not have the results of the blood test I paid approximately half a grand for. Overall they are pricy, they rely on you being uneducated to sell you as much as possible and then ignore requests for further analysis or even just the dignification of a response. Always be cautious of a vet that has you write down how much you can afford to spend. That should have been a red flag to me off the bat. Will not be coming back and honestly don't expect to get the results of the blood test. At this point if they respond after seeing this review I will probably just ignore it.

Very pleased with the entire experience. Very happy they were able to see my cat for an eye infection the same day. Vet Tech was very professional handling him, Vet was very detailed and helpful explaining the treatment regimen. Highly recommended for primary pet care, or immediate need.

Staff is extremely friendly and polite. Doctors are knowledgeable and understanding. Wait time was a little long, but emergencies happen and are unpredictable. The staff was very sympathetic for the longer wait times.