Katonah Bedford Veterinary Center

Horrible experience. Unprofessional, unorganized, a total lack of communication, total disregard and lack of compassion for the pet and the owner. My small dog had an accident and cut her paw pretty badly. I called and told them what happened and she was bleeding. They told me to bring right over. I arrived at 1:30 in the afternoon, they took my dog in and told me that they will look at her and call me soon and to wait in my car in the parking lot for the Dr. to call me. After waiting for 2 hours I called and was told that they were very busy and will look at her soon. I called again each hour for the next 3 hours and was told to continue to wait in the parking lot as it should be soon. This went one for almost 6 hours at which I point waited long enough. I asked if they looked at the wound to evaluate how serious the cut was, they told me that they have been too busy with other serious issues. I understand triage and was very patient but I couldn’t understand why they didn’t take a quick look to assess the seriousness of the wound. When I asked who was in charge I was told there is no manager on duty. I accept having to wait, which I did for almost 6 hours. I can not accept a lack of respect and the lack of communication. I was a concerned owner not knowing about the well being of my pet as I sat in the car in the parking lot which they were aware of. They made no effort to care for a dog with an open wound for almost 6 hours. They made no effort to keep me informed. I took my dog home after 6 hours without any care being given. They obviously don’t care! Avoid this place at all costs.

I just wanted to say thank you to the amazing staff and the veterinarians there that helped my cat, Moe, with his surgical removal of his benign tumor. He is doing so much better and I have this amazing staff to thank for his speedy recovery!

I brought my 14 year old lab on sunday at 730am to unfortunately be put down. The staff was compassionate and attentive from the phone calls that lead up to the visit to me leaving. They even gave me a pin and my girls paw print in memory. I highly recommend them! Thank you for making such a tough time a little easier.

We had a terrific experience at this hospital this week when my dog was sick. The staff and doctors were pleasant, professional and thorough. It exceeded my expectations based on previous experiences elsewhere.

I can't say enough about how amazing our experience with KBVC was. Our 17 week old Vizsla was suddenly a VERY sick puppy. We brought Sage in at 5am barely breathing and in (what we later learned) heart failure. The doctors worked on her aggressively and kept us updated, though not always with the best news. She ultimately needed to see a cardiologist but there was not one available at KBVC. The critical care specialist worked seamlessly with another ER vet to arrange for her to transfer safely. Sage was quickly treated by the cardiologist and by some miracle was released the next day. The cardiologist believes that the aggressive treatment at KBVC likely saved her life. All doctors involved called me personally with regular updates. They were kind, compassionate and very patient. They explained her condition along the way and stayed on the phone with me as long as i needed to answer my questions. Our family is truly grateful.