Banfield Pet Hospital

Slow, lacking professionalism. Every time, I hear them all gossiping about one person, then next visit that person is no longer working there or works there very minimally. It is abundantly clear that the turnover (a new nurse at every visit) rate has significantly increased. I don't know how they train people - and suspect they don't - when they have new hires because they seem overbooked, frazzled and hectic every time, but when all of this is evident to a client, especially a long term client!, it's time to reevaluate what you are doing.

Dr. Sims is good about communicating what treatments and what tests she has to do to our pup. The only complaint i have is the phone. Sometimes, it takes a few times for me to get connected to someone when I call.

My dog loves Dr.Laye and all the other veterinarians and staff, you can really tell they love the pets they see. Yes, sometimes you have to wait a little on weekends but alot of people don't understand that they are seeing their own patients but other patients where their doctors are not open on the weekends.

I believe I have already left a review but they are the very best and I won't be going anywhere else in Atlanta. They took care of my baby Ted when he had cancer and he survived an additional 6 months. When we had to put him down they sent the nicest hand written card. I have already signed my other child up here for a wellness plan. I trust the staff and the Dr's here.

We had an appointment at 2:00 pm this afternoon for vaccinations for our dog. After waiting for an hour, the staff finally told my daughter it was going to be another hour and she could come back in an hour. THREE HOURS later (5:10 pm) our dog still has not received vaccinations. Customer service is TERRIBLE. Everyone blames someone else, but nobody will do anything. No vaccinations for our dog and a day wasted at the vet. Unprofessional. Unreliable.