Pet Paradise Atlanta

Pet Paradise is an awesome pet hotel for your fur babies! The location is convenient, easily accessible, and in close proximity to the Atlanta Hartsfield-Jackson International Airport.nnThe facility is clean and well-maintained, and the staff is friendly. I love that it offers 24-hour service with staff on-site, around the clock. This provides me that extra comfort when traveling out of town and leaving my fur baby in someone else’s care. They are also very accommodating with drop-off and pick-up times.nnLastly, I like the idea of them having live webcams so you can see your babies playing. However, I had to pay to view via the mobile app and never saw Choco on camera playing. $2 is a reasonable price, but I would’ve loved to see my dog baby while I’m away. The webcam setup definitely needs some improving. But other than that, I love the concept.

My puppy Hennessy spent a few days here, it was her first time away from home. I have never been so satisfied about my services with a company before. All of the staff made sure that my puppy was safe, and had the best of time. I was able to watch her via camera, I also got pictures sent to me of her. Every time I called, they were so helpful and made me feel so comfortable about being away from my puppy. I highly recommend this location for any of your animals!

I brought my dog here this weekend and it was NOT good! My puppy is 5 months old and he was kept in the cage for 4 hours straight! I dropped him off at 10am for his free get acquainted day and I watched the camera from the time of drop off until i picked him up. I was checking the cameras every 10-15 mins and after 2 hours he was still in cage watching other dogs play. I called at 1:30pm and the receptionist basically told me that he didn’t have a profile set up with the facility so they didn’t know that he was 5 months old and was not neutered, which is a reason why he was locked up the whole time (this is information that should have been asked when they called to confirm the day before or when I dropped him off, the receptionist only asked for his vaccination record). She then told me that he did have a play session ( A LIE because I watched the camera continuously) and since his profile is updated he will have another play session with other dogs to monitor how he does. I kept watching the cameras until the time I picked him up at 2:30pm and he was still in the cage! I expressed my frustration with management and they only apologized and didn’t offer anything. I am very disappointed because this was my first time leaving him at a dog day care facility and I was excited for him to have a play date with other dogs. This was an awful first experience for a first time dog owner and I will NOT be bringing my dog back here!

Boarded Yorkie for a few days, got called to verify wash & trim a day before due back. Got back called, dog not ready. Picked up an hour later. Looked ok. The next 3 day Yorkie was ill. Couldn't keep food down and diarrhea i hope it was the food change.

I took Charleigh to PP for her free day on a Wednesday. She had a ball. The young lady who was with the dogs was very interactive. The staff was nice. We had a death in the family and needed to board Charleigh at the last minute. After her free day, we decided to move forward with boarding instead of letting a family friend keep her. We should’ve went with our first mind. When we dropped Charleigh off, we were scheduled for a 4 am drop off. We were running late and got there a little before 5 am. We called over a dozen times and waited. We had to sit until the first shift came in at 6:30 am. We had a 6 hour drive and the funeral started at 1 pm. The first shift comes in and we find out that whoever was working the shift, left. The whole place was unattended to. With no choice, we checked Charleigh in and left. I let the young lady know Charleigh has not eaten this morning because her feeding time is at 7 am as noted in her chart. Fast forward through the 3 days, Charleigh is having a good time, playing with the other dogs. Staff seems friendly on camera. Ok. She’s ok. We go to pick her up and get in the car and I notice her eye is pink. And it’s oozing yellow gunk. I call the vet, and they do not have any openings for 2 weeks. So we have been treating it until she can get in. She also had 2 bags of food left, which meant they didn’t feed her Thursday morning. And when we got her back home she wouldn’t eat, she was more timid than usual and she was just sad. It’s been a week today and she is just now starting to eat as when we left her. I have no idea what they did to my dog but she will NOT be going back! I wasn’t going to write a review because they comped me a nights stay. I thought things happen and to let it go. But my dog is so timid, shy and this was supposed to help socialize her. After having to nurse her back to pre Pet Paradise and praying she’s ok until we can get to the vet my hearts broken for her. Also, there’s no reports and no pictures on her profile. It would be great to know what’s happening when they are not on camera.