Trusted Friend Animal Clinic

I LOVE this place!! The staff is so kind, caring, and amazing. The docs are caring and very attentive. My pups love going here. They never try to talk me into anything unnecessary. They listen to me when I talk, and they patiently answer any question I may have (and sometimes its alot!) They are gentle and kind to my babies, and I love the support they provide. 10/10 would recommend to anyone! :-)

I’ll explain our experience at this clinic, and you CAN decide if you want to use them for your little pet or not..nnWe took our dog in because she was puking every day for a few weeks. They did blood work, and upon initial blood work, her white blood cell levels were high as well as ALT levels, which have to do with the liver. Initially ALT levels were never mentioned, only antibiotics. We went though the antibiotic course, never knowing her ALt levels were high until after requesting blood work results. After the antibiotics didn’t work, 3 weeks later, we went for an abdominal ultrasound as suggested by the vet. Found out our sweet little pup has liver cancer. They had another office perform the ultrasound and charged 250 for a consultation fee, in addition to the ultrasound charge( which ended up being 650 not the 400 that was quoted before). The consultation consitsted of the doctor telling me my dog had cancer and 3 months to live, but still have not heard from Trusted Friend themselves. Nothing of what to do to help her, or make her feel more comfortable. He mentioned we would be hearing from trusted friend on what to do next. Nothing a week later. They just do the run around, doesn’t seem they really care about your animal which is all that I ask for in a situation like this. We don’t know what’s going on, so you would think you lean on your vet for those answers/direction, but it doesn’t happen here. If you want someone by your side helping you keep your little loved one alive, they don’t seem to care. I did previously go to Rose animal hospital who seems to have caring vets, we just had already paid so much money to trusted friend.

I’ve been bringing 4 of my family’s pets to this clinic for more than 2 years now. My sisters also bring their pets so from our family, that is 7-8 pets.. Last week, I brought my dog here to get her paw examined after getting a nasty cut between two of her rear toes. I was sent home with a topical spray which I administered and the wound only got worse to where two days later on Thanksgiving evening, my dogs paw was so inflamed, red, and infected that I had to visit a vet hospital to have her looked at.nnThe hospital said she did in fact have an infection and sent me home with antibiotics. I ended up paying $239 for this appointment because Trusted Friend failed to do the proper analysis on her paw. The difference was the hospital did a cytology exam (took a sample of the skin and looked at it under a microscope). They also prescribed me with the proper treatment.nnI called Trusted Friend back to notify them that their failure to deeply examine her paw resulted in an infection and I’d asked for a refund for the appointment because they only inspected it quickly and sent my dog on her way. If they had given her antibiotics, I don’t believe she would have gotten an infection.nnRather than taking the proper normal accountability for the situation and infection that escalated, the Doctor made a bigger deal of the situation by canceling my dog’s spay appointment I had scheduled 3 months in advance.nnTalk about a poor handling of a situation... Normally an animal clinic would put the customer first and see the concern that I had for my animal and empathize. I don’t want to give my hard earned money to a place that treats their customers and animal patients like this.

**Update**nAfter they treated my sister and her pet so horribly, I will not be returning. Customer relations is not the best and they need to work on their communication.nnThey do a wonderful job with your pets and they do price match for any pets meds that you may need. The only thing is it seems a little chaotic at times

I have two dogs and have brought them both here for their annual exams and vaccines, and an additional visit for a small lump on one of my dogs legs. Dr. Grove was excellent and incredibly informative and great about explaining what she thought it may be, different treatment options and their prices, and was not pushy at all with pursuing treatment as the issue was not serious or urgent. I have not had to wait long at all when I come for an appointment, and even during COVID, the office has been very timely and they adjusted well with doing curbside appointments. They come get your pet from your car and once they are done, you can pay from your car as well. I believe their prices to be very reasonable and the care has always been positive.