WellPet Humane

I have taken my pet here several times for physicals but this time I called to inquire about grooming. I notice a trend that every time I call this facility, their hold times are 45 minutes or more to speak with a person. I sent two email inquiries that were never responded to. The owner should definitely consider increasing staffing levels or hiring a third party to answer the phone. Providing timely service to potential customers should be top priority. 45 minutes to speak to someone is ridiculous. Once I finally got a staff member on the phone, he was rude and didn’t take the time to listen to my issue. I asked for the cost of an exam and he just kept going on and on about how an exam is required for grooming but never did tell me the cost. Very disappointed in the level of service I continue to receive here. I will be reaching out to Lifeline clinic that was mentioned in a previous review. Seems much more affordable and hopefully the customer service is better.

This is a low cost clinic, which is must-visit if you do rescue. Great vets, value. The slots get filled up but it's really better to get an appointment. They do take walk ins but come early and you might have to pay a little extra. Emergency cases are given top priority, which is understandable. I only wish they can do hospitalization and keep patients overnight. Since they don't do that I still end up at costly specialist hospital.

Quick. Trustworthy. Straight-forward.nnAfter talking to their receptionist around 4pm yesterday, explaining my dilemma, she was able to get me in this morning @ 9am to be seen (as a new patient) for less than $60! At this point I had spent several $100s on opinions from different vets and was shocked at the quality of service and reasonable pricing. Couldn't have been much more than 5 mins in the waiting room before they escorted us back to be examined.nnThey were patient, upfront and honest about prices of services, time frames, necessary steps to take and any questions I had. They were able to squeeze my pup in to their schedule for last minute surgery this Friday..!! for a fraction of the cost I was repeatedly quoted. I was in a truly hopeless situation before I was referred to WellPet. It's because of this that my old pup will live a little more comfortable life in his remaining years.nnTHANK YOU THANK YOU THANK YOU

WellPet is fantastic! I spent 1 minute in the waiting room before being brought back. From there everyone was knowledgeable and personable. I went in on a budge with my injured cat and they worked with what I could afford and gave me ideas for things I could treat myself at home. It's a 25 minute drive for me, but they were so great they will now be my permanent vet.

I have been bringing my dogs here for years. I rate 4 stars because there is a high turn over in staff. I have had some great doctor and great techs and some ok. This is a busy vet office so be prepared with your questions before you come. Overall I have had a really good experience here. It is far more affordable than some private vet offices in my opinion.